Bar Supervisor

Posted 22 Hours Ago
Be an Early Applicant
Gold Coast, Queensland
57K-67K Annually
Junior
Hospitality
The Role
As a Bar Supervisor, you will ensure responsible alcohol service, greet guests, train staff, monitor operations, maintain service standards and cleanliness, manage stock levels, handle guest complaints, and maximize profitability while adhering to company protocols.
Summary Generated by Built In

Company Description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

Job Description

Do you enjoy creating a memorable guest experience? Join our team today as a Bar Supervisor.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Bar Supervisor, you will:

  • To ensure that all responsible service of alcohol procedures are practiced at all times 
  • Greets guests and escorts them to tables
  • Trains and monitors Food and Beverage Attendants and ensures service standards are met
  • Ensures accurate recording and verification of Team Members time records
  • Supervises all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
  • Ensures that approved service sequences and standards are established and maintained at all times
  • Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
  • Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
  • Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
  • Promptly reports any maintenance work required to the Manager and or maintenance department
  • Maintains all outlet stock levels
  • Completes the Restaurant daily log book
  • Develops training plans and conducts on and off the job training sessions for all outlet Team Members
  • Attends all scheduled food and beverage and other relevant meetings when required
  • Monitors outlets manpower, payroll budget, control costs and maximise profitability
  • Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
  • Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
  • Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
  • Handles all guest complaints immediately, courteously and satisfactorily
  • Greet all guests and escort them to their allocated tables when possible
  • Assists with conducting performance appraisals of subordinates as instructed
  • Other duties as may be prescribed from time to time due to operational needs
  • Monitor & maintain a beverage cost of no more than 30%

Qualifications

  • Someone who holds a current RSA is mandatory 
  • Experience working in a food and beverage role, ideally in a busy and fast paced environment
  • Possess an energetic and vibrant personality that engages guests to have a memorable experience at our venue
  • A person who is both an invaluable team player as well as a well-rounded leader
  • Have strong attention to detail and a keen willingness to learn

Additional Information

Base hourly rate $28.87 equivalent to $57,047.12 - $67,000 based on working days and penalties applicable as per the Hospitality Industry General Award

The Company
HQ: Paris
77,633 Employees
Remote Workplace

What We Do

We are Accor

We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.

Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

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