POSITION SUMMARY
This Billing Technical Analyst will assist with design, testing, and implementation of billing processes that ensure timely and accurate customer billing. This position combines technical proficiency with financial insight to ensure accurate billing processes as well as to recommend improvements and enhancements. The Billing Technical Analyst analyzes billing transactions and forms to ensure compliance with policies and procedures and performs user acceptance testing of billing functionality for system releases.
PRINCIPAL DUTIES & RESPONSIBILITIES
• Assist with the design, testing and implementation of billing processes ensuring timely and accurate customer billing.
• Perform user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
• Document results to track and communicate outcomes. Perform follow-up rounds of testing as needed.
• Investigate and resolve billing system discrepancies and errors.
• Collaborate and communicate with other departments to ensure billing accuracy.
• Ensure invoices accurately reflect terms and conditions agreed to by the organization and comply with Department of Insurance rules and regulations.
• Identify and recommend opportunities for improvements to billing policies and procedures.
• Prepare and present analytical reports to identify trends, inefficiencies, delinquent accounts, and other relevant metrics.
• Monitor billing invoices and forms generation cycles and alert management of failures.
• Manage ad hoc customer billing and respond to customer inquiries regarding bills.
• Provide coverage for team members as needed.
• Participate in cross-training initiatives to ensure continuity of operations and minimize disruption to essential processes.
SPECIFIC DUTIES & RESPONSIBILITIES (BILLING ANALYST I)
• Assist with user acceptance testing of billing functionality for system releases using pre-defined test plans and scripts to identify defects.
• Assist with preparation of analytical reports.
• Run Billing SQL queries.
EDUCATION & EXPERIENCE
• Bachelor’s degree in Business Analytics, Computer Science, Accounting, Business Administration or equivalent required.
• 1 to 3 years accounting or business analytics work experience required (Billing Technical Analyst I).
• Strong analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Excellent technical skills, including Understanding of Billing workflows of Duck Creek or other Proprietary billing systems., Ability to write clear documentation for billing processes, system configurations, and audit trails
• Proficient with SQL preferred.
• Detail oriented and comprehensive documentation skills.
• Excellent time management skills.
• Advanced Excel and Word skills. Power Query, Index Match, nested If functions preferred.
Top Skills
What We Do
The California FAIR Plan is a private association comprised of all insurers authorized to write property insurance in California. The FAIR Plan was established in July 1968 following the 1960s brush fires and riots as the state’s insurer of last resort, created to ensure access to basic property insurance for California homeowners who have been unable to obtain homeowners insurance from the voluntary market for reasons outside of their control. The FAIR Plan will write fire insurance coverage for these homeowners, regardless of a property’s wildfire risk.
The FAIR Plan is committed to strengthening consumer choices in the voluntary insurance market, while ensuring that all homeowners, including those who live in areas threatened by wildfires, can obtain basic property coverage and the peace of mind they deserve
