At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
The application window will be open until at least September 27, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.
GFiber’s mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe that customers deserve a better internet experience and everything we do is focused on providing just that. On GFiber's Billing team, you'll work in a collaborative environment that helps ensure consistent and accurate billing experience for our existing customers, while supporting new plans and features for our future GFiber customers.
Role Description
As our Billing Systems Specialist, Ayden, you will serve as the primary technical support for our billing systems ecosystem. In this role, you will be responsible for the ongoing management, monitoring, and post-deployment support across GFiber and Webpass billing platforms. You will interface with the Billing Operations, Finance, and Engineering teams, as well as third-party vendors, to identify and triage any billing system issues and billing/revenue assurances while minimizing customer impact. In your day to day, you will own daily payment run monitoring, supporting month-end close processes, systems maintenance, bug triage and fixes, configuration changes, performance monitoring, and systems access.
In this role, you'll:
- Support daily payment run monitoring, system performance monitoring, and month-end close processes.
- Serve as the subject matter expert for payment bugs and partner with operational, technical, and vendor teams to resolve.
- Manage payment systems configuration and systems access.
- Participate in system review, post mortems, and other business critical processes to ensure system performance.
- Participate in an on-call rotation as a subject matter escalation point to assist in triage and remediation of any system issue.
At a minimum we'd like you to have:
- Bachelor degree in Engineering or Engineering Technology or equivalent practical experience
- 4 years in payments technical support or similar role experience.
- 3 years in the telecom or cable industry, or similar industry experience.
- 3 years of experience with Adyen or similar solutions.
- Ability to work non-standard working hours including nights, weekends, and holidays on a rotational and on-call basis.
It's preferred if you have:
- 5 years of Adyen administration and maintenance.
- Experience with Zuora Billing and Payment Gateway integrations.
- Experience with card schemes, bank and payment gateway (preferably with Adyen).
- 2 years of experience with Adyen performance and optimization techniques.
- 2 years of experience with fraud and risk profile configuration and tuning.
- Experience with billing transformation programs and billing/customer operations.
- Experience with data analysis and system debugging.
The US base salary range for this full-time position is $114,000 - $168,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
Top Skills
What We Do
At Google Fiber and Google Fiber Webpass, we use the latest technology, including fiber optic and millimeter wave, to deliver the very best internet to our customers. No data caps, equipment fees, or annual contracts included.
Everyone deserves access to fast, reliable, fairly priced internet. Bring your creativity, drive, and everything you got—and help us make it happen.
Check out our career opportunities at g.co/fiber/careers
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