Billing Systems Analyst I

Hi, I'm Erika Plazas, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary.

We are looking for a Billing System Analyst I will:

• Help to identify, document, and complete billing requirements or tasks, which feed the financial cycle, providing quality assurance, and continuous improvement

• Meet with clients or other teams to gather and document billing requirements and tasks while serving as the primary contact for client's billing interests and resolving issues during billing cycles

• Develop documentation for all client and internal processes while assuming overall responsibility for billing procedures and analyses

• Understand configuration and release management processes, procedures, and practice in addition to end-to-end systems and interfaces

• Analyze solutions for customer requirements and troubleshoot issues discovered in automated processes

Is this opportunity right for you? We are looking for candidates who:

• Bachelor of Arts degree in Finance, Economics, or equivalent experience

• Previous experience in Customer Service in BPO's

• Proficiency in Microsoft excel (can maintain complex spreadsheets)

• Proficient in English in a business environment

• Our Guiding Principles

  • Impact

  Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

  • Integrity

  Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

  • Inspiration

  Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

  CSGer Perks & Benefits

  • Work from Home, in-office, or hybrid

  • Employee Belonging Groups

  • Healthcare: Dental and Medical

  • Paid Vacation, Volunteer, and Holiday Time Off

  • And so much more!

  Our Story

  CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

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Location(s):

Colombia Remote