The Role
Handles customer billing and order validation issues, including subscriptions, refunds, credits, pending or cancelled orders, and fraud-related order checks. Responds through email, tickets, and chat while meeting customer service metrics. Collaborates with Customer Support, Sales, Legal, operations, and fraud teams, manages multiple requests, troubleshoots issues, and identifies billing process improvements. Requires a rotating 24/7 schedule, including nights, weekends, and holidays.
Summary Generated by Built In
Job Summary
Join OVHcloud and be part of creating the cloud of tomorrow. We empower people who want to grow, make their work stand out, and take ownership of dynamic, meaningful projects. You’ll enjoy autonomy in your work, strong support from management, and the freedom to explore new challenges—helping you make a tangible impact and shape the future of our cloud infrastructure alongside passionate, collaborative peers.
The Billing Support Specialist is responsible for handling both customer billing and validation issues. This position is a first point of contact for customers, making it a pivotal role in setting the standard expectation for customers. This role is responsible for meeting defined customer service metrics related to both billing and validation tasks. Ability to work a flexible rotating schedule, including nights, weekends, and holidays, in a 24/7/365 environment is required.
The hours for this role are: Saturday – Wednesday from 12:30PM - 9:00PM Eastern Time
Base pay range: $27.00 - $31.25 per hour (based on relevant experience).
Essential Duties & Responsibilities
Our Culture
Working Conditions
Standard office environment.
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud leader and Europe’s top cloud
provider, operating over 500,000 servers across 46 data centers on four continents
to serve 1.6 million customers in over 140 countries. As a pioneer in trusted and
sustainable cloud solutions with an excellent price-performance ratio, OVHcloud has
spent over 20 years leveraging an integrated model that ensures total control of its
value chain—from server design and data center construction to the orchestration
of its fiber-optic network. This unique approach allows OVHcloud to independently
meet all customer needs while providing the benefits of an environmentally conscious
model, characterized by resource efficiency and an industry-leading carbon footprint.
OVHcloud offers latest-generation solutions that combine high performance,
predictable pricing, and data sovereignty to support scalable growth. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, veteran status, marital status, age, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
If you require special accommodations during the application or hiring process, please contact us at [email protected].
Join OVHcloud and be part of creating the cloud of tomorrow. We empower people who want to grow, make their work stand out, and take ownership of dynamic, meaningful projects. You’ll enjoy autonomy in your work, strong support from management, and the freedom to explore new challenges—helping you make a tangible impact and shape the future of our cloud infrastructure alongside passionate, collaborative peers.
The Billing Support Specialist is responsible for handling both customer billing and validation issues. This position is a first point of contact for customers, making it a pivotal role in setting the standard expectation for customers. This role is responsible for meeting defined customer service metrics related to both billing and validation tasks. Ability to work a flexible rotating schedule, including nights, weekends, and holidays, in a 24/7/365 environment is required.
The hours for this role are: Saturday – Wednesday from 12:30PM - 9:00PM Eastern Time
Base pay range: $27.00 - $31.25 per hour (based on relevant experience).
Essential Duties & Responsibilities
- Identify and troubleshoot billing and validation issues related to pending and cancelled orders, subscription management, refunds, and credits, collaborating with operations teams to ensure resolution.
- Manage multiple requests and billing and validation concerns simultaneously, ensuring quality and exceptional customer service.
- Respond to and resolve customer billing and validation inquiries via email, ticket, and chat.
- Consistently collaborate with Customer Support, Sales, and Legal teams to ensure a seamless and satisfactory customer experience.
- Support the fraud team by validating orders in the queue.
- Identify billing-related process improvements and inform appropriate management teams to identify key stakeholders required to execute necessary action plans.
- 2+ years of customer service experience in a professional e-commerce environment.
- Experience using a ticketing system for support (ServiceNow, Zendesk).
- Experience with credit card payment and processing.
- Experience with simple data analysis and basic mathematical skills.
- Detail-oriented and a strong problem solver with a questioning mindset.
- Ability to follow defined policies to drive a solid customer experience and positively impact overall business operations.
- Strong organizational skills with the ability to prioritize multiple issues and requests.
- Excellent communication skills, both written and verbal.
Our Culture
- Autonomy – Take ownership of your work and make decisions that drive impact.
- Management Support – Leaders provide guidance, resources, and encouragement to help you succeed.
- Collaboration – Work closely with passionate peers in a team-oriented environment.
- Freedom of Opinion – Share your ideas openly; your voice is valued.
- Meaningful Work – Contribute to projects that matter and see the impact of your efforts.
- Recognition – Achievements are acknowledged and celebrated, fueling continued growth.
- Flexible Work Options -Based on your location you will qualify for hybrid or fully remote work.
- Work/Life Balance - Recharge with generous paid time off, sick leave, and flexible hours designed to support your personal and professional life.
- Continuous Learning & Growth - Take advantage of OVHcloud’s extensive training programs and professional development opportunities to expand your skills and advance your career.
- Comprehensive Benefits - Access top-tier health, dental, vision, and 401(k) plans, plus a range of additional perks to support your overall well-being.
Working Conditions
Standard office environment.
Company Description – About OVHcloud
OVHcloud US is a subsidiary of OVHcloud, a global cloud leader and Europe’s top cloud
provider, operating over 500,000 servers across 46 data centers on four continents
to serve 1.6 million customers in over 140 countries. As a pioneer in trusted and
sustainable cloud solutions with an excellent price-performance ratio, OVHcloud has
spent over 20 years leveraging an integrated model that ensures total control of its
value chain—from server design and data center construction to the orchestration
of its fiber-optic network. This unique approach allows OVHcloud to independently
meet all customer needs while providing the benefits of an environmentally conscious
model, characterized by resource efficiency and an industry-leading carbon footprint.
OVHcloud offers latest-generation solutions that combine high performance,
predictable pricing, and data sovereignty to support scalable growth. https://us.ovhcloud.com.
EEO Statement
OVHcloud is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, veteran status, marital status, age, disability, or any other protected status in accordance with all applicable federal, state, and local laws.
If you require special accommodations during the application or hiring process, please contact us at [email protected].
Skills Required
- 2+ years of customer service experience in a professional e-commerce environment
- Experience using a ticketing system such as ServiceNow or Zendesk
- Experience with credit card payment and processing
- Experience with simple data analysis and basic mathematical skills
- Detail-oriented with strong problem-solving and questioning skills
- Ability to follow defined policies and support a strong customer experience
- Strong organizational skills and ability to prioritize multiple issues and requests
- Excellent written and verbal communication skills
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The Company
What We Do
OVHcloud is a global player and the leading European cloud provider operating 400,000 servers within over 30 data centers across 4 continents. For more than 20 years, OVHcloud has been leveraging an integrated model that provides full control of our value chain, from designing its servers to managing its data centers through to orchestrating its fiber-optic network. This unique approach enables OVHcloud to cover, independently, the full spectrum of use cases for its 1.6 million customers across 140 countries. OVHcloud now offers customers latest-generation solutions that combine high performance, predictable pricing and full data sovereignty to support their unfettered growth. The group employs more than 2,200 people and our teams are growing rapidly. To support our vision, we are constantly looking for new talents who share our values and ambitions. Our motto: be open, be sustainable, be free in the cloud!
