Jobs at OVHcloud

Handles customer billing and order validation issues, including subscriptions, refunds, credits, pending or cancelled orders, and fraud-related order checks. Responds through email, tickets, and chat while meeting customer service metrics. Collaborates with Customer Support, Sales, Legal, operations, and fraud teams, manages multiple requests, troubleshoots issues, and identifies billing process improvements. Requires a rotating 24/7 schedule, including nights, weekends, and holidays.

Leads DevOps operations for OVHcloud products, ensuring infrastructure availability, performance, monitoring, deployment, and incident response. Owns problem and change management, observability, automation, root-cause analysis, UAT, and process improvement. Supports Linux and Windows systems, microservices, APIs, cloud infrastructure, and highly available distributed environments. Provides team training, mentoring, metrics development, and operational documentation.

Provides escalation support for critical billing systems, troubleshooting distributed microservices and APIs, implementing code fixes, and managing CI/CD deployments. Leads development projects, infrastructure deployments, monitoring and automation efforts, and production support. Mentors junior engineers, supports onboarding, documents technical processes, represents changes to the Change Review Board, and coordinates application-impacting work across teams.

Design, develop, test, and maintain automation tools and scripts using languages such as Python and Go. Build CI/CD pipelines, automate infrastructure provisioning, integrate APIs and databases, support Kubernetes and Docker environments, troubleshoot systems, document workflows, and promote DevOps practices. The role also provides technical guidance, collaborates cross-functionally, and applies AI-assisted tooling to improve team productivity.

Provides in-house legal guidance across privacy, data protection, regulatory compliance, commercial transactions, cloud services, marketing, product launches, and pre-litigation disputes. Leads the corporate privacy program, monitors global regulatory developments, drafts and negotiates complex agreements, develops compliance frameworks and training, and advises cross-functional stakeholders on risk mitigation and business strategy.

Serves as a trusted technical advisor for enterprise OVHcloud customers, guiding cloud adoption, migrations, transformation initiatives, and solution expansion. Manages customer relationships, technical implementations, timelines, escalations, incidents, business reviews, and executive communications. Collaborates with Sales, Product, Support, and leadership teams; maintains customer environment schematics, reports on consumption and reliability, identifies adoption blockers, and provides product feedback. Requires occasional travel and on-call availability.