Jobs at OVHcloud

Handles customer billing and order validation issues, including subscriptions, refunds, credits, pending or cancelled orders, and fraud-related order checks. Responds through email, tickets, and chat while meeting customer service metrics. Collaborates with Customer Support, Sales, Legal, operations, and fraud teams, manages multiple requests, troubleshoots issues, and identifies billing process improvements. Requires a rotating 24/7 schedule, including nights, weekends, and holidays.

Design, develop, test, and maintain automation tools and scripts using languages such as Python and Go. Build CI/CD pipelines, automate infrastructure provisioning, integrate APIs and databases, support Kubernetes and Docker environments, troubleshoot systems, document workflows, and promote DevOps practices. The role also provides technical guidance, collaborates cross-functionally, and applies AI-assisted tooling to improve team productivity.

Serves as a trusted technical advisor for enterprise OVHcloud customers, guiding cloud adoption, migrations, transformation initiatives, and solution expansion. Manages customer relationships, technical implementations, timelines, escalations, incidents, business reviews, and executive communications. Collaborates with Sales, Product, Support, and leadership teams; maintains customer environment schematics, reports on consumption and reliability, identifies adoption blockers, and provides product feedback. Requires occasional travel and on-call availability.