Billing Support Engineer (Mumbai)

Who are we and what do we do?

BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.

With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.

Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.

Note - "This opportunity is open to candidates based in Mumbai."
Role in nutshell : 

Provide support to customers with respect to billing & refund, assist customers in user management, plan upgrades and downgrades, and vendor onboarding via email, chats & inbound calls.

This role will involve cross-team collaboration between sales and engineering teams wherever required.

Desired experience:

• Excellent command over written & spoken English.

• 1-3 years' experience of a similar work environment will be preferred.

• Ability to manage challenging work in a competitive environment 

• Strong ability to quickly build a rapport with customers whilst resolving issues and providing the best customer experience.

• Comfortable with rotational shifts and capable of self-managing your time while working remotely. 

• We are looking at a quick learner  with focused approach since we’re a fast-paced organization with both our platform and our growth

• Should be good at coordinating  between multiple teams while  multi-tasking & being able to project manage the different tasks to enable maximum first call resolutions

• Prior exposure to the Billing & Payment / Service Desk environment would be a plus.

What will you do?

• You will be a part of a team that  provides 24*7  support as this roles works round the clock for all BrowserStack global customers

• Address billing, cancellations, invoice generation, refunds, chargebacks & account-related queries.

• Address basic queries related to Browserstack products using KB articles and documentation.

• Routing issues to appropriate sales or engineering teams were required.

• You will look forward to achieving all KPIs and metrics set on an annual basis.

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000

• Gratuity as per payment of Gratuity Act, 1972

• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

• Remote-First work environment that allows our people to work from home

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience