The Billing Specialist supports the Billing Operations team by reviewing, validating, and ensuring the accuracy of customer invoices across multiple billing cycles and business segments. This position focuses on post-generation quality assurance, identifying discrepancies, and collaborating with analysts, IT, and finance teams to ensure all invoices are correct before release. The role contributes directly to billing accuracy, timeliness, and compliance with company policies and customer contracts.
Key Responsibilities
- Review invoices after system generation to confirm pricing, formatting, and charge accuracy before distribution to customers.
- Conduct quality assurance checks across all billing cycles to ensure completeness and consistency.
- Compare invoice data to source systems, billing inputs, or customer contracts to validate correctness.
- Identify and document billing variances or recurring issues and escalate to the Billing Operations Supervisor or Analyst for resolution.
- Partner with cross-functional teams to resolve discrepancies impacting invoice accuracy or timing.
- Maintain records and logs of quality reviews, corrections, and cycle validations for audit and compliance purposes.
- Support end-to-end testing and validation during system updates, migrations, or new product introductions.
- Participate in process improvement efforts to enhance billing efficiency and data integrity.
Provide support to internal stakeholders or customers regarding billing-related questions and corrections. - May perform other duties as assigned.
Skills & Competencies
- Familiarity with enterprise billing systems (e.g., SAP BRIM or similar)
- Strong Microsoft Excel skills for data validation and reconciliation
- Understanding of billing controls, revenue processes, and audit readiness
- High attention to detail and accuracy
- Strong organizational and time-management abilities
- Excellent communication and teamwork skills
- Problem-solving mindset and willingness to learn new systems and processes
Physical Demands & Work Conditions
- Primarily office-based with extensive use of computer and standard office equipment
- May require extended periods of sitting and data entry
- Minimal physical requirements (e.g., ability to lift up to 10 lbs)
- Occasional extended hours or weekend work during billing close or cycle validations
- Travel up to 5% may be required for training or team collaboration
WHAT IT TAKES TO CATCH OUR EYE:
- Education & Experience: Associate degree in Accounting, Finance, or Business Administration, or equivalent experience
- 1–3 years of experience in billing, accounting, or finance operations (telecommunications or SaaS experience preferred)
BONUS POINTS FOR:
- Experience with SAP BRIM or other large-scale billing platforms
- Knowledge of telecommunications billing cycles and quality control practices
- Exposure to process automation or data analytics tools
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WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Inclusion and belonging are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process.
For all applicants, please take a moment to review our Privacy Notices:
- Brightspeed’s Privacy Notice for California Residents
- Brightspeed’s Privacy Notice
Top Skills
What We Do
On August 3, 2021, Apollo Global Management and Lumen Technologies, Inc. entered an agreement for Apollo to acquire Lumen’s Incumbent Local Exchange Carrier (ILEC) assets and associated operations across 20 states for $7.5 billion. Brightspeed was formed to create a new high-speed internet company to serve the customers in those states.
Our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally under-served by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.
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