Billing Operations Specialist

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for a Billing Operations Specialist who will thrive in a dynamic high-growth start-up environment. 

Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. 

What is Relay? A platform that includes a simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities. We are expanding our Billing/Finance team to support this growth!

This is a hybrid role where you will be in the Relay HQ/office three days a week; Mondays, Wednesdays, and Fridays. These purposeful in-person days allow for maximum collaboration across our teams as we continue to rapidly grow!

Primary Responsibilities:

• Provide high-quality support to customers with inquiries related to the quote-to-cash and accounts receivable processes
• Serve as a key operator within Relay's billing and collections operation, using high-touch communication channels, like calling, to drive timely receipt of receivables
• Own the timely application of customer payments, ensuring that we are closing the quote-to-cash loop promptly and providing the most accurate account balance feedback to customers during the collection process
• Be prepared to assist with the submission of customer orders and the starting of service contracts in a timely and highly accurate way
• Be prepared to assist with auditing customer contracts to ensure accuracy with billing processes
• Use provided data and critical thinking skills to assist with creditworthiness evaluations for all prospective customers in a way that aligns with Relay's credit trade policy but does not hinder the sales process
• Use presence within support channels to report system defects and track their impact
• Collaborate with internal cross-functional groups to ensure that they also have the knowledge necessary to provide high-quality billing-related support when appropriate
• Continuously create, correct, and update all internal and external Billing Operations process documentation
• Assist with both recurring and ad hoc Corporate Finance-based cleanups
• Identify process inefficiencies to drive future improvement
• Commit to the Relay mission through a willingness to take on tasks for other internal departments when necessary
• Utilize Microsoft Excel proficiency and data mining skills to build and operationalize recurring billing-related analysis
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Required skills, experience and attributes:

• B.S. Degree in Finance or related field, or equivalent experience in a related role
• Excellent organizational and time management skills
• Exceptional written and verbal communication skills
• Self-starter who has the ability to work independently and in a team environment
• Adept troubleshooter and customer service provider with experience interfacing directly with external customers.
• Strong numbers and fundamental billing-related math skills, with the ability to zoom out and use data to drive business outcomes.
• Thoughtful and detail-oriented individual
• Microsoft Excel proficiency
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About us: Relay culture, benefits & perks:

First and foremost our culture hinges on you being LIT up in an environment that fosters learning, impact, and teamwork (LIT) where Relayers can do the best work in their lives. We call this BWIML (pronounced bee wimmel = Best Work In My Life)!

It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits and perks mean you'll be able to integrate work into your whole life, focus on health, perform impactful work, grow in your role, look after yourself/your family, and invest in your future. 

At Relay, we offer...

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor led classes + locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

The Relay Hybrid Work Model

Our hybrid work model is elegantly simple: we all gather in our amazing Raleigh based HQ three days a week; Mondays, Wednesdays, and Fridays. These purposeful in-person days in a thoughtfully designed office help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.