WHO WE NEED:
The Billing Specialist is responsible for managing the billing process to ensure accurate and timely invoicing of customers. This role involves preparing and issuing invoices, verifying billing data, resolving discrepancies, and working closely with internal teams and clients to ensure proper account reconciliation. The ideal candidate is detail-oriented, organized, and has a strong understanding of billing procedures, accounting principles, and customer service.
WHAT YOU'LL DO:
- Respond to internal and external billing inquiries via phone and email, ensuring timely and professional customer service
- Investigate and resolve billing issues; update customer subscriptions and assets as needed
- Issue corrected invoices, credit memos, and rebills when necessary
- Coordinate with Sales and Customer Success teams to resolve billing discrepancies
- Review and process contract renewal quotes for accuracy; send via DocuSign
- Compare subscriptions across systems to ensure correct billing and renewals
- Follow up with customers on undelivered renewals and update contact info
- Generate invoices for mid-contract changes, add-ons, or non-standard billing cycles
- Create monthly invoices for GPS, SaaS, and Cloud-based product usage
REQUIREMENTS:
- 3+ years of experience within accounting and/or Finance
- Experience with handling complex billing questions on the phone and over email
- Strong attention to detail - Working in multiple systems to accurately bill renewals and update customer information(Salesforce and NetSuite experience, while not required, is a plus)
- Ability to work on a team with shared responsibilities
- Problem solver with the ability to research and ask questions
- Customer Service mentality
- Good verbal and written communicator that enjoys connecting with HCSS customers • Prior experience demonstrating customer service and teamwork
- Detail-oriented with the ability to manage and prioritize many open inquiries and issues concurrently
- Technical aptitude to learn and use department tools
BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:
- Flexibility for you to work in-office, remote or hybrid.
- Medical and Dental Premiums.
- On-site amenities include a covered basketball court, soccer field, 200-meter track, etc.
- 401K with match.
- Tuition reimbursement.
- And more!
Top Skills
What the Team is Saying
What We Do
Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves.
HCSS' mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service, while providing a great life for employees.
Why Work With Us
At HCSS, we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within, provide continuous professional growth, and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.
Gallery
HCSS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
The Company embraces hybrid working and provides flexibility to meet the needs of its employees and their lives.
