We are seeking a detail-oriented and experienced Billing Specialist to join our Revenue team. Reporting to the Revenue Manager, the ideal candidate will be responsible for managing the end-to-end billing process, ensuring accurate invoicing, payment collections, and reconciliation of accounts. Proficiency with Stripe is essential, as you will manage recurring billing, refunds, disputes, and payment gateway operations.
What You'll Do
- Invoicing & Billing Operations
- Audit auto generated invoicing and credit memo runs for completeness and accuracy
- Manage subscription-based billing using Stripe's recurring payment features
- Ensure all billing processes are compliant with company policies and regulatory requirements
- Update customer accounts for subscription changes, plan changes, and maintain customer data hygiene
- Ensure receipt of proper documents for sales tax exemptions
- Lead efforts to automate processes by developing a deep understanding of source data and end user needs; work across departments to gather data for implementation, design and oversight of processes (i.e. setting up billing and payment schedules).
- Stripe Management
- Monitor and reconcile transactions in Stripe
- Set up and maintain Stripe payment plans, discounts, and tax configurations
- Handle Stripe-related customer issues such as chargebacks, refunds, and failed payments
- Collaborate with engineering or product teams to troubleshoot and improve Stripe integrations
- Account Reconciliation
- Reconcile payment records and resolve billing discrepancies
- Own accounts receivable responsibilities such as maintaining a clean Aging report and ensuring credit memos are applied accurately
- Analyze month over month Accounts Receivable balance fluctuations
- Customer Support
- Respond to customer inquiries regarding billing issues promptly and professionally
- Provide outstanding service to internal and external stakeholders
- Partner with customer success to ensure customer care and experience is best in class
- Reporting & Analysis
- Prepare billing and payment reports for finance and executive leadership
- Identify and recommend process improvements to optimize billing efficiency and customer experience
About You
- 2+ years of proven experience as a Billing Specialist, AR Analyst, or similar role
- Hands-on experience with Stripe (e.g., dashboard, API tools, subscriptions)
- Familiarity with financial regulations and GAAP
- Excellent analytical and problem-solving skills
- High proficiency in Excel/Google Sheets; experience with accounting software is a plus (e.g., Workday, QuickBooks, NetSuite, Xero)
- Strong organizational skills and attention to detail
- Excellent communication and customer service skills
Preferred Qualifications
- Experience in SaaS or e-commerce environments
- Knowledge of additional payment gateways or billing platforms
- Bachelor's degree in Finance, Accounting, or a related field
What the Team is Saying
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What We Do
At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.
Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
Why Work With Us
At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture.
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8am (Formerly AffiniPay) Offices
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Employees engage in a combination of remote and on-site work.
