Billing Specialist

Description 

Sprout Social is looking to hire a Billing Specialist to join the Finance team. 

Why join Sprout’s Finance team? 

As a member of Sprout’s finance team, you’ll help better position Sprout for future growth while maintaining compliance and integrity at the highest level. No matter your role, everyone on the team has the opportunity to be a part of creating best-in-class processes and practices that can 

scale with the organisation. Our team is unique because we value transparency and direct ownership of responsibilities—meaning you’ll always have our trust to help contribute to our overall goals and success as a department and organization. 

What you’ll do 

• Coordinate collection efforts for past due invoices documenting communications, discussions, and resolutions to ensure information is available for the broader finance team.
• Manage customer inquiries and resolve billing issues.
• Complete vendor set up forms and onboarding in customer billing portals. ● Work with customers to bring accounts current, collaborating with Sprout team members throughout the organization.
• Work with Collections Lead and Billing Management to resolve customer questions, concerns, or billing requirements that may prevent timely collection.
• Report on collections activity and customer account updates to provide greater visibility to progress and challenges.
• Responsible for daily cash application.
• Identify, investigate,and resolve any discrepancies within historical cash applications. ● Keep accurate records and reporting on collections and cash applications.
• Liaise with Scale and Support teams by investigating and resolving invoice/payment disputes or errors and develop improvements to facilitate seamless and continuous service moving forward.
• Align practices and procedures with Billing team standards and Audit compliance.

What you’ll bring 

The minimum qualifications for this role include: 

• 1+ year's collection and cash application experience - proven experience utilizing collections tools and strategies.
• 1-3 years experience in a customer service or operational role, using several different software systems in tandem. 
• Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment.

Preferred qualifications for this role include: 

• Experience with Netsuite, Salesforce and similar software.
• High attention to detail and accuracy.
• Excellent problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately.

How you’ll grow 

Within 1 month, you’ll plant your roots, including: 

• Attend and complete Sprout Social’s two-week new hire training and onboarding program alongside other new Sprout team members. In these sessions, you will gain a broad understanding of our products and how your role directly impacts the product, overall organization, and our customers.
• Make a plan with your manager to set initial priorities, align on expectations for your role, and learn about Sprout’s collections and billing processes.
• Have a deep understanding of the Finance team’s goals and key objectives and the impact our work has on Sprout’s overall business objectives
• Get to know your team and begin to build working relationships with co-workers and customers.

Within 3 months, you’ll start hitting your stride by: 

• Reaching out to customers that are 60+ days past due.
• Applying payments and reconciling cash on a daily basis.
• Begin learning portal management.
• Understand the invoicing process and participate in generating new, renewal, and amendment invoices to ensure an organized and timely cash collection process

Within 6 months, you’ll be making a clear impact through: 

• Ensuring successful portal billing for customers.
• Assisting with collections on accounts that need additional attention ● Foster rapport and communication across Sprout teams and customers

Within 12 months, you’ll make this role your own by: 

• Organizing and maintaining billing portal management processes and procedures ● Maintaining collections on accounts that do not exceed 60+ days past due and assisting in our overall cash collection goals
• Be a go-to Collections contact for all areas of the organization
• Continuously improve and maintain the various processes, adapting to changing requirements and ensuring accurate documentation.
• Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best

• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for asp
• iring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Candidates for this remote work opportunity must be based in the Philippines. If you are based in another location within APAC, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

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