Billing Specialist

As a Billing Specialist, you will:  

• Create/Renew subscriptions, and process invoices.
• Process credit memos and adjustments to customer accounts as needed.
• Review order forms and purchase orders and make necessary amendments when creating/renewing subscriptions.
• Maintaining and tracking accounts for timely invoicing.
• Uploading invoices on Vendor Portals.
• Resolve customer billing issues across cases, email, and internal escalation channels within SLA.
• Assist internal teams by providing billing-related information.
• Assist with month-end closing activities.
• Conduct account audits & research to ensure correct actions are taken about billing, subscription, and invoicing inquiries.
• Maintain billing policies and procedures to ensure compliance with company and regulatory guidelines.
• Provide training and support to internal teams on billing processes and policies.
• Participate in special projects as assigned, such as system upgrades, process improvements, and data analysis initiatives.
• Familiarity with Business Systems i.e., Salesforce, Zuora, NetSuite, etc.
• Strong compliance with pre-defined SOP’s and workflows.
• Other billing-related duties as assigned by management.
• API knowledge would be a plus.

You are a strong fit for this role if you have :

• Associate degree in accounting, Business, or related field. Bachelor's degree preferred.
• Minimum 2-3 years experience in Accounts, Billing, Client Success, Customer Support or Collections.
• Excellent English speaking and writing comprehension skills.
• Strong organizational and time management skills.
• Ability to work on cross-functionality with great attention to detail.
• Proficient in dealing with numbers and the processing of financial information.
• Accountable for outstanding customer service to all external and internal queries
• Develops and maintains positive relationships through effective and timely communication.
• Experience with enterprise billing platforms including but not limited to Zuora, PayPal, Stripe, Braintree, and Salesforce. Relevant industry experience is required.
• Proficiency in Office Suite is required

Benefits:

• Competitive salary
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI
• The work/life set up you need to be successful.
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skill set and create outstanding results 
• The chance to make a genuine impact on the company’s growth 
• Plenty of challenging work and the opportunity to stretch yourself 
• The opportunity to work with amazing talent in a fast-growing company that really values their team