Senior Implementation Specialist

As a Sr Implementation Specialist, you will: 

• Ensures customer success and satisfaction in a friendly and courteous manner.  
• Connect with customers to discuss customer requirements and expectations, address concerns, define project outlines, timelines, and expected budgets.  
• Meet or exceed established performance requirements and goals.  
• Contributes to team effort by ensuring the highest possible level of customer satisfaction using quality management processes.  
• Responsible for ensuring projects are completed on-time, within budget, and up to the customer’s quality standards by ensuring that activities are properly sequenced and within coordinated timelines.  
• Communicate across various departments and with multiple third-party vendors to ensure project progress.  
• Perform on-site and remote install, configuration, and customer training.  
• Manage time and resources to facilitate multiple implementation projects simultaneously.  
• Maintains customer records by updating account information and task status using project management tools and methodologies.  
• Continually investigates product and gains industry knowledge to improve performance and skill set.  
• Work independently to accomplish tasks to meet performance requirements.  
• Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.  
• Ability to handle escalations in conjunction with leadership. 
• Ensure key project stakeholders are kept informed over the entire project lifecycle.  
• Ability to predict risks that will deter project success and when needed perform Root Cause Analysis and/or Corrective Action Investigations on unforeseen project issues that arise, documenting and sharing as lessons learned.  
• Provides support in people development.  

You are a strong fit for this role if you have:  

• Bachelor’s degree in MIS or related field preferred.  
• Exceptional communication and customer service skills.  
• 5 to 10 years of software implementation experience preferred.  
• Software life cycle knowledge 
• Aptitude to quickly become a TCP systems expert.  
• Excellent oral and written communication skills.  
• Strong logical, analytical, and reasoning abilities.  
• Demonstrate organizational skills while working on multiple projects.  
• Strong understanding of technical designs, database structures, and specifications.  
• Ability to travel up to 50% of the time, including overnight and weekends.  
• Experience with accounting and/or payroll systems preferred.  
• Knowledge of Microsoft SQL Databases, Microsoft Server operating systems, cloud-based software solutions (SaaS), and networking a plus.  
• The ability to multitask effectively.  
• The ability to work independently and as part of a team.  
• Excellent organizational and time management skills.  
• Detail-oriented.  

Benefits:

• Company sponsored training, workshops, education, and team building.  
• The chance to make a genuine impact on the company’s growth. 
• Plenty of challenging work and the opportunity to stretch yourself. 
• Every day you’ll get to work with amazing talent in a fast-growing company that really values their people.
• Competitive salary based on experience
• PTO and Sick leaves
• In-Patient Health insurance
• Provident fund and EOBI
• The work/life setup you need to be successful
• A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
• The opportunity to work with amazing talent in a fast-growing company that really values its team