Billing Specialist

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Billing Specialist ensures the seamless execution of service billing processes, contributing to financial accuracy, customer satisfaction, and operational efficiency. This role requires a blend of technical understanding of services, strong analytical capabilities, and excellent customer service skills to maintain accurate billing and resolve any related issues. 

What you’ll do as a Billing Specialist:

Employees employed in the role of Billing Specialist shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making, reports upto Manager Business Operations

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Oversee the creation and distribution of invoices for services based on customer usage, subscription plans, and contracts
• Track and process changes to customer accounts, such as upgrades, downgrades, or cancellations, and ensure billing reflects these adjustments
• Generate detailed reports on consumption and compare them against billing statements to ensure consistency
• Investigate and resolve any billing issues, discrepancies, or disputes raised by customers.
• Coordinate with key internal stakeholders within Zones regarding automated flow of subscriptions, orders, billing, and pricing
• Work closely with the finance and operations teams to identify, troubleshoot, and rectify any errors in the billing process
• Provide support for customers with billing inquiries and explain charges related to services
• Ensure a high level of customer satisfaction by resolving issues promptly and effectively
• Coordinate with key external stakeholders from our manufacturer partners to ensure operational and technical readiness in the Zones platform
• Implement, develop, and maintain operational processes to drive program success
• Maintain proper documentation of billing records, invoices, adjustments, and customer communications.

What you will bring to the team:

Education/Required Experience:     

• Minimum of bachelor's degree is a must

Required Skills:     

• Partner invoicing experience (subscription order processing, SaaS application order processing)
• Finance, accounting, Dynamics AX and CRM are a plus
• Strong Communication skills
• Able to communicate professionally and clearly through all communication forums (i.e. Skype for business, email, and phone).
• Manage escalations in a professional manner
• Weekly, monthly and Ad-hoc reconciliation reporting
• Recurring task management
• Provide detailed and relevant feedback to leadership
• Ongoing maintenance of documented processes

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Shift Timings: 1:00 PM to 09:30 PM (Pk Time)