The Role
Manage claim submission, denial resolution, AR investigation and collections for assigned office(s). Use EMR and billing systems to validate, correct, resubmit claims, send appeals, train staff, and support revenue cycle process improvements while providing customer service.
Summary Generated by Built In
Responsibilities and Duties
- Submit approved claims for submission and ensure proper acceptance (as assigned)
- Denial Resolution: researching, resolving, and resubmitting denied claims; taking timely and routine action to collect unpaid claims; and interpreting various forms of explanations of benefits (EOBs) from insurance carriers
- Work with team/office in identifying, researching, and resolving issues which may lead to inaccurate or untimely filing of claims, claim rejections, and/or other billing and collections issues which may arise
- Assist management/education team in providing training, assistance, and/or guidance to other staff members in issues of accounts resolution through billing, collections, and/or denial processing techniques
- Compile and re-submit claims to insurance companies based on data provided by the office and/or clinical staff
- Review first initial claim scrub and billing to the clearinghouse utilizing billing and EMR software
- Validate claims and make necessary corrections to send out clean claims to the payers electronically and/or via paper
- Employ effective and efficient billing techniques, and self-directed initiative, to resolve all types of billing edits, or denials
- Resolve disputed balances in our billing and EMR software
- Work with management and other revenue cycle staff to improve processes to increase accuracy and efficiency
- Send appeals as necessary.
- Investigate all claims on AR reports for assigned office location(s)
- Responsible for the successful collection of all revenue for assigned office location(s)
- Monthly variance review of assigned location(s)
- Assist all callers as necessary in a professional manner, transfer call when appropriate and promote excellent customer service
- Correspond with Supervisor regarding compliance, billing issues, and AR trends that arise during daily work
- Interact with all RCM teams in organizing, and implementing processes and activities
Job Qualifications Title
Qualifications
Job Qualifications
Qualifications
- A minimum of 1 year of billing/revenue cycle/accounts receivable experience in a healthcare setting.
- Strong accounts receivable and collection skills.
- Strong Customer Service Skills
- Self-motivated drive to complete outstanding tasks
- Independent worker that is able to manage time efficiently.
- Proficient computer skills – especially Microsoft office products
- Accounts receivable or medical payment posting experience
- Working Knowledge of EMR and Billing Systems
- Strong problem-solving skills
- Strong communication skills
Job Type: Full-time
Qualifications
Required Qualifications
- High School diploma is preferred.
- Experience in accounts receivable functions.
- Must have at least 1-3 three years of billing experience in a hospital, nursing home, assisted living or other related health care facility.
- Knowledgeable of assisted living facility billing requirements including Medicaid (New Choice Waiver) and/or applicable insurance plans.
- Strong organizational and communication skills
- Customer service
Skills Required
- 1-3 years billing experience in a hospital, nursing home, assisted living or related health care facility
- Experience in accounts receivable functions and collections
- Knowledge of assisted living facility billing requirements including Medicaid (New Choice Waiver) and applicable insurance plans
- Working knowledge of EMR and billing systems
- Accounts receivable or medical payment posting experience
- Proficient computer skills, especially Microsoft Office products
- Strong accounts receivable and collection skills
- Strong customer service, communication, and organizational skills
- Self-motivated, independent worker able to manage time efficiently
- High School diploma
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The Company
What We Do
Rocky Mountain Care is a multi-state provider of skilled nursing, rehabilitation, assisted living, home health, and hospice services. Their mission is to deliver compassionate care to all those entrusted to them, utilizing a cohesive team to achieve high-quality, cost-effective outcomes for residents through leadership and trust.
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