The Billing Operations Support Specialist performs moderately complex administrative and billing tasks within the insurance brokerage business. This role works under regular guidance, applying acquired knowledge and skills to complete tasks accurately and efficiently. The specialist supports day-to-day billing operations, ensures compliance with established procedures, and communicates effectively with internal teams to resolve routine issues.
Primary Responsibilities- Process invoices, premium payments, and billing adjustments.
- Verify billing data for accuracy and correct routine discrepancies.
- Maintain organized records for audits and compliance.
- Respond to internal inquiries and provide timely updates.
- Assist in onboarding and provide informal guidance to B1 colleagues.
- Follow established workflows and escalate non-standard issues.
- Basic to intermediate knowledge of insurance billing practices.
- Proficiency in Microsoft Office Suite and familiarity with billing systems.
- Strong attention to detail and organizational skills.
- Effective communication and customer service orientation.
- High school diploma or equivalent; associate degree preferred.
- 1–3 years of experience in billing, accounting, or insurance operations.
- Ability to learn and adapt to new systems and processes quickly.
Click here for some insight into our culture!
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Skills Required
- High school diploma or equivalent
- Associate degree
- 1-3 years of experience in billing, accounting, or insurance operations
- Basic to intermediate knowledge of insurance billing practices
- Proficiency in Microsoft Office Suite
- Familiarity with billing systems
- Strong attention to detail and organizational skills
- Effective communication and customer service orientation
- Ability to learn and adapt to new systems and processes quickly
The Baldwin Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Baldwin Group and has not been reviewed or approved by The Baldwin Group.
-
Healthcare Strength — Health coverage includes flexible medical options, 24/7 telemedicine, mental health support, company‑paid life and disability, plus dental and vision. Feedback suggests these comprehensive offerings contribute meaningfully to total rewards.
-
Leave & Time Off Breadth — Time‑off programs span parental leave, paid holidays, paid sick days, and flexible PTO, with some teams citing unlimited PTO. Feedback suggests flexible PTO depth is a valued element of the package.
-
Equity Value & Accessibility — Equity grants are provided to all new hires. Feedback suggests broad‑based equity can enhance perceived fairness and long‑term value.
The Baldwin Group Insights
What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country. The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country. In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients. At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
