Billing Operations Specialist

TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
We're looking for a real go-getter with a knack for Billing Operations! Dive into an exciting role where you'll master Salesforce & NetSuite, and tackle billing with our Sales and Customer teams. Work closely with our teams to keep our operations tight and our customers happy.
What You'll Be Doing:
Billing Operations:

• Utilize Salesforce as the primary Customer Relationship Management (CRM) platform to manage customer accounts and billing information
• Work closely with Sales and Customer Success teams to ensure accurate and timely invoicing based on customer agreements and contracts
• Generate invoices and statements, and verify the accuracy of billing data

NetSuite ERP:

• Serve as the point of contact for billing-related activities within the NetSuite Enterprise Resource Planning (ERP) system
• Collaborate with cross-functional teams to integrate Salesforce data seamlessly into NetSuite for streamlined billing processes
• Ensure consistency and accuracy of financial data between Salesforce CRM and NetSuite ERP

Customer Communication:

• Communicate effectively with customers regarding billing inquiries, discrepancies, and issue resolution
• Provide excellent customer service by addressing billing-related concerns promptly and professionally
• Manage assigned accounts and approaching due dates to determine where collection engagement needs to be prioritized
• Keep detailed records of all communications, updates and payment status details within Netsuite

Revenue Recognition:

• Collaborate with the Accounting team to ensure accurate revenue recognition in accordance with company policies and accounting standards
• Monitor and reconcile billing data to ensure compliance with financial regulations

Process Improvement:

• Identify opportunities for process improvement and automation in billing operations
• Implement best practices to enhance efficiency and accuracy in billing processes

What You Bring:

• Bachelor's degree in Finance, Accounting, or a related field preferred
• 4+ years of experience in billing, invoicing, or collection roles
• Proven experience as a Billing Operations Specialist or in a similar role
• Proficiency in using Salesforce CRM and an ERP
• Strong understanding of Order to Cash operations, billing processes, revenue recognition & audit standards and financial reporting
• Excellent attention to detail and organizational skills
• Effective communication and interpersonal skills
• Ability to work with autonomy in a cross-functional role and collaborate in a cross-functional team environment
• Problem-solving skills and a proactive mindset
• Familiarity with SaaS business model and billing practices
• Familiarity with entity acquisition/integration is a plus
• Familiarity with software and application integration is a plus
• Certification in Salesforce or NetSuite is a plus

Perks & Benefits We Offer:

• Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
• Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
• Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
• In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
• Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2022), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.