Billing Operations Specialist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is seeking a Billing Operations Specialist that will actively contribute to the growth and development of our Accounts Receivable and Finance functions. This highly impactful role will work cross-functionally with teams like customer success, product, operations, systems, and sales to ultimately help establish a consistent customer journey. This role will support a balance of day to day operations, as well as contribute directly to improvements in operational processes, data entry, and technology. This person must be self-motivated, dedicated, hard-working, and extremely organized. It's an incredibly exciting time for our team, as Klaviyo continues to tackle new challenges in a fast-paced, growing environment. Come join us and help create a delightful experience for our customers.
How You Will Make a Difference

• Review contract amendments and subscriptions to ensure accurate customer billing
• Create high value transactions such as usage based invoices
• Confirm various customer billing terms and implement those conditions
• Maintain a working knowledge of all processes to support and guide internal stakeholders as needed
• Solve Zendesk ticket inquiries with various inquiry types
• Assist in month, quarter, and year end close cycles by reporting accurate data
• Support in special Accounts Receivable and Accounting projects
• Participate in testing for billing improvement projects
• Identify opportunities to resolve challenges within the order to cash processes

Who You Are

• Located in Boston, in-office 3x's a week
• Experience in accounts receivable platforms; Stripe, Zendesk, Salesforce, NetSuite is a plus
• 2-3 years of experience in a SaaS industry, experience with SOX a plus
• Basic understanding of accounting principals
• Experience supporting and testing billing system improvements
• Comfortable with both following and developing process documents
• Intermediate Excel skills (Pivot Tables, Index Match, Sum If, etc.)
• Must be able to thrive in a fast-paced, innovative environment including ability to remain flexible, proactive, resourceful, and efficient while interacting with internal and external stakeholders
• Ability to work collaboratively and effectively with others within and outside of Finance teams
• Extremely organized with good project management skills
• Must be able to work independently, take initiative in identifying needs, organizing work day, and make effective use of time
• Strong attention to accuracy and detail

#LI-hybrid
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$27.70 - $41.54 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.