About the Role
For the operational backbone of our order to cash cycle, we are looking for a highly motivated and by nature detail-oriented Billing Operations Specialist who can independently support billing processes and who can assist in managing billing and collections, provisioning, and billing support functions across multiple financial systems. This role will be focused on a few areas, spending the beginning of each month on provisioning tasks, the middle of each month on billing support tasks, and the end of each month on invoicing tasks.
English Resume Required.
Location - Hybrid in the Philippines
What You'll be Doing
- Process and monitor invoices, ensuring accurate service start and end dates for revenue recognition accuracy
- Review contracts for non-standard terms and invoice accordingly
- Support timely collection of payments and assist with client outreach in non-payment cases
- Assist in managing accounts receivable, including cash application and collections monitoring
- Work with customers and our Sales team to address non-payment and other collections issues
- Ensure the company's standard invoicing templates are in place for every customer
- Assist with invoicing operations through Salesforce, supporting KPI tracking to ensure opportunities are efficiently processed and revenue recognition timelines are met
- Research and resolve account discrepancies
- Provide supporting documentation for audits
- Handle highly confidential information with discretion
- Work within our ticketing system (Zendesk) responding to customer billing queries
- Manage the creation and configuration of user accounts for new clients, ensuring all necessary features and permissions are accurately assigned
- Monitor and maintain user accounts, including role assignments, permissions, and access rights. Handle requests for account modifications, ensuring accuracy
- Performs other duties and responsibilities as assigned
About You
- You are experienced in Accounting and Finance with familiarity with GAAP and basic revenue recognition standards
- You are action-oriented with excellent written and oral communication skills and a customer service mindset
- You are a hero in multitasking, prioritizing tasks, and meeting deadlines
- Your superpower is solving problems with a consistent attention to detail
- Teamwork is your nickname, but you can also work independently
- Experienced with ticketing software (preferably Zendesk)
- Salesforce and NetSuite experience preferred
- Proficient in Excel
- Fluent in English
- A Bachelor's degree in Accounting or Finance is a plus
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
Grow personally and together with one of the fastest growing companies globally
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with an amazing international workforce
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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Skills Required
- Experience in accounting and finance
- Familiarity with GAAP and basic revenue recognition standards
- Excellent written and oral communication skills
- Customer service mindset
- Ability to multitask, prioritize tasks, and meet deadlines
- Strong problem-solving skills and attention to detail
- Ability to work effectively in a team and independently
- Experience with ticketing software, preferably Zendesk
- Salesforce experience
- NetSuite experience
- Proficiency in Excel
- Fluency in English
- Bachelor's degree in Accounting or Finance
NinjaOne Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NinjaOne and has not been reviewed or approved by NinjaOne.
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Healthcare Strength — Health coverage spans medical, dental, and vision with a notable employer premium contribution, alongside mental-health and wellness programs. This combination indicates robust support for routine and preventive care.
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Leave & Time Off Breadth — Policies highlight unlimited or flexible PTO alongside paid holidays and sick time, as well as generous parental leave. Flexible scheduling and hybrid/remote options reinforce time-off usability.
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Fair & Transparent Compensation — Pay is characterized as decent to good overall and competitive for many engineering and senior IC roles. Publicly posted ranges and salary snapshots align to market-typical totals in several functions.
NinjaOne Insights
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What We Do
NinjaOne, the automated endpoint management platform, delivers visibility, security, and control over all endpoints for more than 30,000 customers in 130+ countries. The cloud-native NinjaOne platform simplifies endpoint management, patching, and visibility for environments at any scale. It is proven to increase productivity, reduce security risk, and lower costs.
Why Work With Us
NinjaOne is proud to be an independent, founder-led company. NinjaOne is filled with passionate, driven people of all backgrounds. We’re proud to celebrate our differences and build a company based on integrity, inclusion and acceptance. We invest in our staff and implement a policy of transparency with a flat organizational structure.
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