Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.
We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.
We are dedicated to fulfilling our promise to make your business thrive!
Job DescriptionWavenet, a dynamic telecoms and technology company headquartered in Solihull, stands out in the communications landscape. With exceptional 24/7 support, dedicated Account Managers, and unmatched SLA guarantees, we are a trusted provider of voice, data, cloud, security, and mobile solutions to thousands of businesses across the UK. Join our team of around 2,000 passionate colleagues supporting our ever-growing customer needs.
Purpose of the Role
This is a fantastic opportunity for a highly organised and detail-focused individual to join our Billing team.
As a Billing Operations Coordinator, you will play a key role in supporting billing operations, ensuring accuracy, resolving queries, and helping to deliver a seamless customer experience. You’ll work closely with the Billing Manager and wider business, contributing to efficient processes and continuous improvement. We’re looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering high-quality work.
What You’ll Be Doing
- Supporting the day-to-day billing operations alongside the Head of MRR Billing & Contracts
- Preparing, generating and distributing accurate customer invoices
- Maintaining and updating billing records and account information
- Investigating and resolving billing queries and discrepancies
- Performing daily traffic checks to identify unusual usage patterns
- Collaborating with internal teams (Sales, Customer Service, Delivery) to ensure billing accuracy
- Assisting with billing reports, analysis and reconciliation activities
- Monitoring billing cycles and helping ensure key deadlines are met
- Identifying recurring issues and driving process improvements
What We’re Looking For
Skills & Experience
- Previous experience in an administrative or finance support role (billing experience desirable)
- Strong attention to detail and commitment to accuracy
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office (especially Excel and Outlook)
- Strong organisational skills with the ability to manage multiple priorities
- A proactive, solutions-focused mindset with a willingness to learn
Personal Attributes
- Proactive, self-motivated, and reliable
- A collaborative team player
- Highly organised with strong time management skills
Here’s a closer look at what we offer:
- Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
- Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
- Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
- Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.
Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.
Skills Required
- Previous experience in an administrative or finance support role
- Strong attention to detail and commitment to accuracy
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office (especially Excel and Outlook)
- Strong organisational skills with the ability to manage multiple priorities
- A proactive, solutions-focused mindset with a willingness to learn
What We Do
The Daisy Group was founded by current Chairman Matthew Riley in 2001. Over the last two decades Daisy has developed through a combination of organic and acquisitive growth to be one of the largest providers of communications, IT and cloud services across the UK and internationally. 2018 saw key change within the Group as four independent businesses were established to better serve the needs of direct customers and indirect partners. Daisy Communications and Daisy Corporate Services remained unchanged. The most significant change saw the merger of the Group’s three channel-serving businesses (formerly known as Daisy Wholesale, Daisy Distribution and Daisy Worldwide) under a new single brand, Digital Wholesale Solutions. The Daisy Partner Services business also began to operate independently under the new name of Allvotec. In March 2021 private equity fund Inflexion invested in the Digital Wholesale Solutions business, which was demerged from and left the Daisy Group. Today the Daisy Group includes Daisy Communications serving the needs of small to medium businesses and Daisy Corporate Services for the mid to enterprise market – both remain significant providers for UK businesses, with portfolios spanning Lines & Calls, Mobile and Connectivity, right through to Unified Communications, Business Continuity and Cloud & Hosting and Security.
