With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the Role
We’re looking for a Billing Operations Analyst who is organized, detail-focused, and enjoys working with numbers. In this role, you’ll support all elements of our global billing process—helping make sure everything runs smoothly and accurately. You’ll have the opportunity to solve problems, suggest improvements, and ensure our billing meets customer needs.
This is a hybrid role based in our San Francisco office, requiring two days in the office per week.
What You’ll Do
Process and manage billing for a variety of customer contracts worldwide
Generate and distribute invoices, and credit memos, making sure information is accurate and timely
Respond to stakeholder questions and resolve billing issues quickly and professionally (aiming to respond within 24 hours)
Collaborate with teams, such as Finance and Sales, to resolve discrepancies,maintain smooth operations, and seek out opportunities for improvement
Manage Pricing Request Forms (PRFs) to ensure all billing reflects approved pricing structures and contractual terms.
Run audits at key points in the month to ensure accuracy in our billing and financial data
Help create and distribute annual and partner affiliate invoices
Support end-of-month activities and ensure processes are completed on time
Support projects to improve our billing systems and processes, with opportunities to explore and apply AI tools to enhance workflows
Prepare reports and handle ad-hoc analyses as needed
Help provide documents for audits and maintain good documentation practices
What We’re Looking For
Experience in billing, accounts receivable, or financial operations (within any industry or size of company)
Comfortable using billing systems (for example, Salesforce, NetSuite, Oracle; similar systems are also welcome)
Confident working with spreadsheets and basic data analysis
Good attention to detail and organisation skills
Able to manage time well and adapt to changes
Enjoys working with others and communicating clearly
A problem-solver who is open to learning new things
Experience with AI tools, or a strong interest in exploring and adopting AI to improve ways of working.
Confident in making informed decisions and progressing tasks independently
Able to identify bottlenecks and propose solutions to keep processes moving efficiently
There are many paths to this type of role and everyone is encouraged to apply—even if your background is different or you only meet some of the listed criteria. If you’re enthusiastic about the role and ready to grow, we want to hear from you.
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $82,000 - $87,000.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.
Benefits and Perks- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Free lunch 2 days per week
- Convenient downtown SF office location close to the Montgomery MUNI and BART stations.
- Building amenities, such as a gym, dog policy, & bike parking
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
OpenTable Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OpenTable and has not been reviewed or approved by OpenTable.
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Leave & Time Off Breadth — Time off is positioned as generous, including ample PTO, company-wide recharge time, and additional one-off days such as a birthday/celebration day. Paid volunteer time is also included, reinforcing a broad time-off offering beyond standard vacation and holidays.
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Wellbeing & Lifestyle Benefits — Wellbeing support is positioned as a meaningful part of the package, including company-paid therapy sessions and a paid mindfulness subscription. Flexibility policies such as meeting-free Fridays and “work from (almost) anywhere” are also framed as lifestyle-supporting benefits.
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Strong & Reliable Incentives — Variable pay and upside are highlighted for some roles, especially sales positions where on-target earnings and accelerators can meaningfully raise take-home pay when goals are met. Some postings also indicate eligibility for annual bonuses in certain roles.
OpenTable Insights
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What We Do
With millions of diners, tens of thousands of restaurants, and 20+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Why Work With Us
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
