Our Company
Explore how you can contribute at AmeriLife.
For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
Job Summary
The Billing Manager is responsible for the day-to-day supervision of the Billing Department, performing premium statement billing, reconciling and posting payments and leading the team to ensure that established deadlines are achieved. This role is critical to ensuring accurate and timely collection, reconciliation, and remittance of premiums across multiple carriers, clients, and benefit plans. Accounting proficiency and Microsoft Excel is a must, as well as experience with reconciliations and other accounting related tasks. Strong attention to detail, great organizational skills, and technical ability to work with software systems and experience with treasury/banking functions required.Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time for business reasons.
- Supervise a team of Billing Representatives responsible for day-to-day premium collections and remittance operations
- Oversee the end-to-end process of collecting insurance premiums from employers and participants for health, dental, vision, life, disability, and other benefit plans
- Reconcile premium collections against carrier invoices, enrollment records, and eligibility data
- Acting as the primary information source for the team, maintaining/implementing audit measures and consistency, and taking corrective action when needed
- Coordinate with insurance carriers to ensure accurate premium remittance and resolve discrepancies or retroactive adjustments
- Ensuring the Department meets deadlines as set forth by clients and carriers
- Partner with client services and eligibility teams to resolve billing and enrollment mismatches that impact collections
- Respond to client inquiries related to premium payments, remittance schedules, or reporting
- Maintain standard operating procedures (SOPs) and monitor performance to ensure service level agreements (SLAs) are met
- Assists in the onboarding and training of billing representatives. Trains as system enhancements are developed and ensures procedures are followed.
- Successful achievement of team quality, production and service expectations, staff development, successful implementation of new clients, and retention of existing clients.
- Answering complex or difficult questions, advising team members regarding processes and procedures, and providing support to ensure all department goals are met.
- Support and encourage team members, and promote a positive work environment with Management and other departments as needed to resolve escalated issues.
- Participate in Client meetings and presentations, as needed.
- Processing of Accounting details and management reports within internal Billing and Enrollment Systems
- Other various reconciliation/analysis under the direction of the Sr. Director Operations and Sales Technology
- Ad-Hoc special projects
- Bachelor’s degree in Business Administration, Accounting, or Finance preferred.
- Minimum of 2 years experience in the insurance industry.
- Previous supervisory or management experience.
- Experience in Microsoft office Suite (Excel, Word, Outlook). Advanced Excel knowledge is a necessity.
- Skilled in process improvements.
- Data reconciliation skills.
- Strong organizational and analytical skills.
- Ability to handle multiple projects simultaneously.
- Attention to detail and the ability to work efficiently under deadline pressure is essential.
- Able to multitask, prioritize, and manage time efficiently.
- Strong interpersonal skills; effective oral and written communications both internally and externally.
- Flexibility and adaptability; energetic and self-driven.
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What We Do
Based in Clearwater, Fla., AmeriLife is a national leader in developing, marketing and distributing annuity, life and health insurance solutions to protect the health and retirement needs of consumers.
For nearly 50 years, AmeriLife has partnered with the nation’s leading insurance carriers to provide value and quality to customers served through a national distribution network of over 150,000 insurance agents and advisors, nearly 30 marketing organizations, and 50 insurance agency locations.
