Billing Manager

iHeartMedia

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The audio revolution is here – and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that’s twice the size of any other audio company – almost three times the size of the largest TV network – and almost 4 times the size of the largest ad-supported music streaming service. In fact, we have:

• More #1 rated markets than the next two largest radio companies combined;

• We’re the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined. Podcasting, the fastest-growing new media, today has more monthly users than streaming music services or Netflix;

• iHeart is the home of many of the country’s most popular and trusted on-air personalities and podcast influencers, who build important connections with hundreds of communities across America;

• We create and produce some of the most popular and well-known branded live music events in America, including the iHeartRadio Music Festival, the iHeartRadio Music Awards, the iHeartCountry Festival, iHeartRadio Fiesta Latina and the iHeartRadio Jingle Ball Tour;

• iHeartRadio is the #1 streaming radio digital service in America;

• Our social media footprint is 7 times larger than the next largest audio service; and

• We have the only complete audio ad technology stack in the industry for all forms of audio, from on demand to broadcast radio, digital streaming radio and podcasting, which bring data, targeting and attribution to all forms of audio at an unparalleled scale. As a result, we’re able to combine our strong leadership position in audience reach, usage and ad tech with powerful tools and insights for our sales organizations to help them build success for their clients at a more efficient cost than any other option. 

Because we reach almost every community in America, we’re committed to providing a range of programming that reflects the diversity of the many communities we serve – and our company reflects that same kind of diversity. Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Only one company in America has the #1 position in everything audio: iHeartMedia!

If you’re excited about this role but don’t feel your experience aligns perfectly with the job description, we encourage you to apply anyway. At iHeartMedia we are dedicated to building a diverse, inclusive, and authentic workplace and are looking for teammates passionate about what we do!

What We Need:

We're seeking a skilled Billing Manager to oversee the Special Billing Team, which is tasked with processing special billing requests, credits/rebills, and cosmetic change requests for Market and cross-platform invoices; and interacts with Sales and other internal departments regarding billing-related items.

What You'll Do:

• Provide day-to-day leadership of a team of billers
• Actively participate in planning and review sessions with senior leadership.
• Act as primary point-of-contact for the team
• Motivate and inspire team through contests, team activities, etc.
• Track and maintain case workflow to ensure SLAs will be met
• Track and maintain Special Project workflow and ensure SLAs will be met.
• Identify challenges and improvement opportunities
• Review emails /NetSuite Cases for coaching opportunities and assist with resolving escalations or issues.
• Dispute resolution; escalation management
• Provide detailed and accurate reports as needed
• Provide formal and informal training (coaching) to Billing Specialists on tools, processes, and customer service behaviors. Create/Update/Maintain process and training documentation, both internal and external.
• Reduce invoice revisions by coaching Sales/Finance team on preventable errors.
• Demonstrate teamwork by engaging with all team members to ensure common goals are obtained. This also includes collaboration across departments within Shared Services
• Provide professional and timely communications with business partners that lead to positive, credible business relationships.
• Effectively communicate with market contacts and other departments
• Effectively manage assigned team with coaching, training, and individual reviews/discussions

What You'll Need:

Must be detail-oriented and able to prioritize, while working in a demanding environment. A strong work ethic and the ability to coach, motivate, and engage a small team of individuals are key to your success.

• Professionalism: makes a good first impression; demonstrates respectful, friendly and welcoming behavior; dress appropriate to the environment; maintains professional work surroundings.
• Ability to learn new systems and processes quickly
• Proficiency in Microsoft Office, specific to Excel and Outlook
• Proficiency in Windows platform
• Collaboration with others
• Stress tolerance: composure when faced with difficult/demanding situations and/or personalities
• Focus: ability to work amid distractions; ability to multi-task
• adapts to shifts in priorities and/or tasks
• Time management: shows attention to detail; meets deadlines; is punctual
• Self-motivated: can work with minimal supervision; shows initiative requesting additional tasks when current tasks are complete
• Supervisory/managerial experience preferred
• Experience with NetSuite required

What You'll Bring:

• Respect for others and a strong belief that others should do this in return

• Commitment to achieving results and exceeding expectations

• Ability to manage an operational team and set daily priorities

• Growth mindset and desire for continued knowledge sharing and learning

• Understanding of the impact of your own decisions and when to seek guidance

• Business insight and ability to apply knowledge

• Resourcefulness in accomplishing tasks

• Desire for continuous improvement not only personally, but for the whole team, across the business

• Comfort interacting with individuals of all levels

• Strong written and verbal communication skills

• Ability to set performance expectations and handle sensitive issues

Location:

San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type:

Regular

Time Type:

Full time

Pay Type:

Salaried

Benefits:

iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

• Employer sponsored medical, dental and vision with a variety of coverage options

• Company provided and supplemental life insurance

• Paid vacation and sick time

• Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

• A Spirit day to encourage and allow our employees to more easily volunteer in their community

• A 401K plan

• Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

• ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non-Compete will be required for certain positions and as allowed by law.

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