Transformation Manager- Securities Billing Operations

Job Description
Are you a strategic thinker with strong problem-solving and storytelling skills and a passion for driving transformative change? If you're seeking a high-impact, dynamic role where you can significantly influence the profitability of a global business, we invite you to join our Securities Services Operations Transformation Team. Here, you'll play a pivotal role in revolutionizing the day-to-day processes within Client Billing Operations and this is a rare opportunity to be a trailblazer in a rapidly evolving organization where you'll have the autonomy to drive strategic initiatives that directly contribute to our success, all while working in a collaborative, fast-paced environment and with highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.
As a Business Operations Manager- Securities Billing Operations in the Securities Services Operations Transformation team, you'll be at the forefront of innovation, leading efforts to streamline and enhance our billing processes. This unique position offers you the chance to work directly with the Global Head of Client Billing Operations, shaping the future of our business operations. You'll not only design strategic roadmaps but also roll up your sleeves to implement them, driving meaningful and measurable improvements in efficiency and effectiveness.
Job responsibilities

• Spearhead initiatives to reduce manual processes and mitigate associated risks, leveraging cutting-edge technology and tools.
• Design and implement a strategic roadmap for long-term change aligned to long-term goals for the Billing organization and the Securities Services business overall.
• Enhance cross-functional communication and collaboration, ensuring seamless integration across teams.
• Lead the charge in automating and optimizing our billing processes, accelerating invoice production and the speed with which we are able to bring in revenue.
• Collaborate with a diverse team of 140 professionals across Plano and Manila, producing thousands of invoices monthly.
• Identify, prioritize, and execute operational improvement opportunities, crafting comprehensive plans and timelines.
• Engage with stakeholders at all levels, including senior leadership across Securities Services, to gain alignment and support for initiatives.
• Partner with Product and Intelligent Automation teams to deliver sustainable, impactful change.

Required qualifications, capabilities, and skills

• 5+ years of experience and demonstrated success in Strategy, Transformation, or Consulting, preferably with some degree of operational or technology focus
• Proven ability to design, lead and execute strategic planning and process change, with strong attention to detail and thorough documentation of each step
• Advanced PowerPoint presentation skills, with the ability to design, build and deliver compelling presentations that effectively communicate complex business strategies to executive leaders
• Proficiency in data analysis, using tools such as Excel to extract insights and inform strategic decision-making processes
• Strong attention to detail in designing and implementing processes, ensuring thorough documentation of each step
• Proven ability to work collaboratively in a team-oriented environment, leading and fostering a positive work environment while contributing to shared goals
• Demonstrated ability to manage multiple projects simultaneously, prioritizing tasks effectively to meet ambitious strategic goals

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization and collaborating with senior leadership
• Experience with defining and tracking newly established KPIs or OKRs to provide real-time insights into performance and progress
• Experience with delivering automation or systemic solutions to improve manual processes or tasks

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.