Billing Manager

At Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about.

Armanino is proud to be Among the top 20 Largest Accounting and Consulting Firms in the Nation and one of the Best Places to Work. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you don’t check-out of life when you check-in at work. That’s why we’ve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart and supportive people, willing to listen to your ideas. 

We are seeking an experienced and detail-oriented Tax Billing Manager to join our tax operations team. The ideal candidate will possess strong organizational skills, attention to details, and the ability to effectively manage a team. The Tax Billing Manager will be responsible for leading the Tax Billing Specialist team, developing and implementing policies, ensuring accurate and timely invoicing, resolving invoicing discrepancies, and implementing efficient invoicing and collection procedures. 

The Tax Billing Manager sets and communicates team goals, establishes priorities and operating procedures, and maximizes customer value while minimizing cost to serve. They will ensure the Tax Billing Specialist team delivers superior service and achieves team goals while driving and leading cross-functional initiatives. Additionally, they will work closely with our Finance and Tax teams. 

Job Responsibilities

• Manage a team of Tax Billing Specialists, providing guidance, training, and support as needed. Monitor individual and team performance.

• Create and foster a positive work environment where our team members are empowered to provide excellent customer experience.

• Support individual development and team performance through effective leadership, teaching, and performance management. 

• Oversee the end-to-end invoicing process, from generating invoices to contacting clients for payments.

• Drive the successful performance of the Tax Billing Specialist team through key metrics, clear accountability, and continuous improvement around the invoicing and collection functions. Ensure proper reporting and KPIs are established, measured, and managed. 

• Provide timely review of accurate monthly billing to identify trends and opportunities for improvement. 

• Provide timely review of outstanding invoices and identify trends and opportunities for improvement.

• Periodically evaluate the capabilities of the Tax Billing Specialist team to facilitate company growth. 

• Generate reports and provide insights on invoicing metrics, such as WIP aging reports, billing analysis and executive level reports for Tax Leadership.

• Design, develop and implement systemic improvements which enable scalable delivery, streamlined processes and improved accuracy. 

• Oversee the hiring, orienting, and training of new team members.

• Lead and participate in cross-functional initiatives, collaborating with other departments, such as Finance. Act in a leadership role while representing the interests of tax operations and the Tax Billing Specialist team. 

• Monitor accounts receivable aging reports and ensure team is proactively following up on overdue accounts to facilitate timely payment.

• Coordinate with Project Delivery Leads (PDL) and internal departments to investigate and resolve customer inquiries or disputes related to invoicing or payment discrepancies in a timely manner.

• Stay up-to-date on industry best practices and regulations related to invoicing and billing.

• Handle special projects or initiatives related to invoicing as assigned. 

Requirements

• Bachelor’s degree in accounting, finance, related field, or equivalent work experience

• Minimum 5 years of experience in invoicing or billing, with 3 years in a supervisory or managerial role

• Strong understanding of invoicing principles and practices 

• Proficiency in accounting software and Microsoft Excel 

• Demonstrate experience establishing and analyzing key operational metrics 

• Ability to prioritize tasks and manager multiple deadlines in a fast-paced environment

Preferred Qualifications 

• Experience with Workday

Armanino LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Armanino LLP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Armanino LLP expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Armanino LLP’s employees to perform their job duties may result in discipline up to and including discharge.
Armanino LLP does not accept unsolicited candidates, referrals, or resumes from any staffing agency, recruiting service, sourcing entity, or third-party paid service at any time. Any referrals, resumes, or candidates submitted to Armanino or any employee or owner of Armanino without a pre-existing agreement signed by both parties covering the submission will be considered the property of Armanino and not subject to any fees or charges. For existing agreements, a role must be approved and open to external search; otherwise, unsolicited and unapproved submittals and referrals will be considered Armanino property and free of fees. In addition, Talent Acquisition is the sole point of contact, and contacting others in our organization without Talent Acquisition’s knowledge will result in termination of contract.  
Certain states require us to disclose the pay range and benefits summary for job openings. The compensation range for this position: $85,000 - $100,000. Compensation may vary based on skills, role, and location.
 
Armanino has a robust offering of benefits, including:

• Medical, dental, vision

• Generous PTO plan and paid sick time

• Flexible work arrangements

• 401K with Profit Sharing

• Wellness program

• Generous parental leave

• 11 paid holidays

For positions based in San Francisco, consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.
For Individuals who would be working within the City of Los Angeles, Armanino will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
 
To view our Consumer Notice at Collection for job applicants, please visit: https://www.armanino.com/terms/ccpa-employee-notice/  
 

We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network.