Billing Manager

Rightway is seeking an experienced Billing Manager to manage monthly customer invoicing responsibilities through our next phase of maturation. The ideal candidate will have experience as a Billing Manager in the PBM and/or Healthcare industry, is a strong communicator and experienced in higher volume invoicing procedures.  Rightway's current billing processes include varied contract obligations, multiple invoice runs per month, moderately complex payment application and many chances for both internal and external communications.  The ideal candidate is extremely detail oriented and excited to join a seasoned team of technology and healthcare experts looking to help humanize the world of healthcare. The Billing Manager will be pivotal in helping to streamline and improve our current billing processes on a newly implemented platform. This is a unique opportunity to join a small but efficient team that values ideas and collaboration to improve our processes.

• Develop strategies to streamline and automate customized billing processes, to include the development of custom reports, enhanced management reporting, metrics and creative analytics
• Manage billing function with an average of 3500 invoices per year 
• Work closely with management to ensure all client billing protocols are met 
• Ensure team’s timely invoice submission to clients based on agreed upon timelines
• Respond to billing inquiries; research and resolve billing issues and escalate as needed from both customers and other Rightway employees. 
• Facilitate new customer onboarding and set up on invoicing platform 
• Ensure that customers are billed according to contractual obligations by reviewing contracts, Salesforce and other trackers.
• Support Controller and eventually manage the revenue recognition process according to ASC606 guidelines for select customers.
• Manage collections - Rightway customers have different payment options and payment terms. Assist in the set up of a dunning process through Netsuite. 
• Assist and eventually manage sales and use tax recordation and filings for multiple states through Sovos platform 
• Manage Stripe and banking payment platforms with processing of payments - setting up new customers, reconciling payments to bank transactions, monitoring any declines and recording fees.

• 3-5 Years experience managing a complex billing process in a SaaS/start up environment. Pharmaceutical/medical experience strongly preferred
• Experience with Netsuite or similar system for billing processes 
• Knowledge of basic accounting principles and willingness to learn more complex principles.  ASC606 experience is a plus. 
• Strong attention to detail and ability to perform duties with minimal supervision and a high level of accuracy. 
• Strong Excel skills, experience with Gsuite is a plus

$90,000 - $120,000

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global at a valuation of $1 billion. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4)Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.