Linnworks is a leading technology company specializing in eCommerce inventory and order management, helping retailers automate key processes, reduce costs, and grow their business. As an Implementation Project Manager, you will be part of a talented team of Implementation Specialists and Managers to deliver a world-class onboarding program for new Linnworks customers. This role will require you to think strategically, test your ideas, and rapidly iterate to find the right formula for success. It is a dynamic role of leadership, technical know-how, creativity, communication, and unwavering passion for customer satisfaction.
In this role, you'll be...
- Leading accounting preparations and operations related to global accounts receivables, deferred revenue and revenue, ensuring customer subscriptions are raised in line with the customer order form;
- Reconciling balance sheet accounts with appropriate supporting documentation;
- Raising direct debit payments and assisting the Senior Accountant in resolving any queries regarding customer receipts;
- Performing detailed analysis of global revenue on a monthly basis to ascertain and document the reason for any fluctuations;
- Reviewing the accounts receivables aging weekly to identify customers with a growing accounts receivable balance, and to identify and resolve discrepancies;
- Maintaining the customer data in Netsuite to ensure accuracy in regards to the customer details and customer status;
- Providing exceptional customer service and responding to internal and external customer queries in a timely manner whether by phone, email, tickets, or slack;
- Working with our customer service team and third party debt collector vendors to ensure accounts receivables are collected on time, suspending customer accounts where necessary;
- Communicating customer payments and status to determine commission payments;
- Assisting in the documentation of financial processes and procedures;
- Assisting the wider Finance & Accounting team with other ad hoc tasks, automation and systems transformation projects, analysis and reporting, as required; and
- Dealing with financial paperwork, filings, and providing audit support.
Required Experience:
- 2-4 years experience focused on accounts receivables and revenue recognition.
- Netsuite experience is highly desired. Knowledge of other systems including Salesforce would be beneficial.
- Experience in an international SaaS business, and across multiple currencies would be beneficial.
- Accounting qualification is preferred.
- Strong analytical and problem-solving skills, particularly using MS Excel (lookups, Sumifs, Pivot tables etc)
You are someone who...
- Demonstrates the highest level of integrity, honesty and ethical behavior in all tasks.
- A hunger to improve and automate processes, and create and be apart of a best in class Finance and Accounting team.
- Shows enthusiasm for learning new skills, takes initiative to complete tasks, troubleshoots minor issues independently, and seeks feedback for continual improvement.
- Meticulous in completing tasks, ensuring accuracy and thoroughness in all work.
- Flexible, open to new challenges, and able to handle pressure caused by deadlines (Overtime may be required during busy periods).
You’d come on board with...
- Clear and concise in both written and verbal communication.
- Willing to work collaboratively with colleagues, offering support and sharing knowledge. Raises hand to take on tasks for the team, and informs the team when there is capacity for additional workload.
- Polite, professional, collaborative, and attentive in all interactions.
We offer the following Benefits & Perks:
- Fantastic team culture based on trust and belonging
- Remote 🏠 + flexible working ⏰
- Laptop 💻 & a work-from-home budget – Get a personal budget of £500 to set up your home office
- Private Medical Insurance with Aviva, including Dental & Optical 🩺
- Group Life Insurance & access to Yulife Wellbeing & Rewards 💚
- Mental well-being support - Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace 🧘🏻♀️
- EAP confidential benefit with access to 24/7 compassionate guidance & expert advice 🤗
- 25 days holiday + bank holidays ⛱
- Training, support, and personal development 📖
Who we are:
As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California.
Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people.
Life at Linnworks:
Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees, and better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.
Please ensure you are eligible to work in the UK.
Top Skills
What We Do
We connect, manage and automate commerce operations. Powering businesses to sell wherever their customers are and capture every revenue opportunity.
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