PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.
PolicyStreet Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.
PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.
WHAT YOU’LL DO:
Billing & Accuracy
- Prepare and issue billing packs on a timely basis (weekly targets)
- Ensure high accuracy in billing for both existing and new clients
- Process billing adjustments, new business, and renewal billing
Client Management & Issue Resolution
- Manage and respond to client billing enquiries within agreed timelines
- Investigate and resolve complex billing issues involving insurers and internal stakeholders
- Maintain strong client relationships by delivering clear communication and reliable support
- Ensure minimal client complaints through high service quality and responsiveness
New Business & Onboarding
- Verify onboarding documents with Sales/Renewal teams to ensure data accuracy
Operations & Process Improvement
- Monitor billing turnaround time and ensure invoices are issued within SLA
- Identify process gaps and drive improvements to enhance billing efficiency
- Increase productivity of billing output while maintaining accuracy
- Maintain proper documentation and support reporting needs
Compliance
- Ensure all billing activities adhere to internal policies and regulatory requirements
Requirements
WHAT WE EXPECT OF YOU:
- Bachelor’s degree in a relevant field (e.g., Business, Finance, Insurance) is preferred
- Fresh graduates are encouraged to apply!
- Strong proficiency in Microsoft Excel (e.g., formulas, data handling, basic analysis)
- Strong attention to detail with solid analytical skills
- Self-motivated and able to work independently with minimal supervision
- Proactive, collaborative, and adaptable with an entrepreneurial mindset
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What We Do
PolicyStreet is an insurance technology group of companies providing cutting-edge digital insurance solutions to businesses and consumers in Southeast Asia and Australia. PolicyStreet works directly with over 40 life, general, and takaful providers globally to offer a comprehensive range of products and services, which includes but is not limited to embedded insurance, customised employee benefits, financial advisory and aggregation of insurance, as well as the development of digital solutions to make insurance purposeful & simple for businesses and consumers. As a licensed Reinsurer, General Insurer and Takaful Operator by the Labuan Financial Services Authority (LFSA), an approved Financial Adviser and Islamic Financial Adviser by Bank Negara Malaysia (BNM), and a licensee of the Australian Financial Services License by the Australian Securities and Investments Commission (ASIC), PolicyStreet is able to underwrite, customise policies, and provide unbiased advice to its clients and partners worldwide. PolicyStreet is backed by the Malaysian sovereign wealth fund, Khazanah Nasional Berhad, and serves over 5 million customers with over US$ 10 billion in sum insured. In 2024, PolicyStreet was recognised as "Fintech of the Year" at The Asset's Triple A Digital Awards and ranked as the second-highest Malaysian company in the "High-Growth Companies in Asia Pacific 2024" list by Statista and The Financial Times.
