Billing Data Senior Analyst

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

As a Billing Data Senior Analyst, you will play a critical role in protecting the company’s bottom line. They will be responsible for identifying, investigating, and resolving billing discrepancies between the company and its interconnecting carriers. This role requires a blend of data-driven investigation, financial acumen, and a deep understanding of telecommunications traffic flow.

The ideal candidate enjoys digging into complex datasets to ensure that every dollar spent on network costs is accurate and justified.

Key Responsibilities

• Audit & Validation: Perform monthly audits of carrier invoices (LNP, Access, Transit, and International) against internal CDRs (Call Detail Records) and contractual rates.
• Dispute Management: Identify overcharges and initiate formal disputes with vendors. Track disputes through to resolution and ensure credits are accurately applied.
• Margin Analysis: Monitor network traffic trends and costs to identify margin erosion. Provide actionable insights to the Routing and Engineering teams to optimize cost structures.
• Data Modeling: Utilize SQL and Excel to build and maintain cost models that forecast future network expenses and track the success of cost-saving initiatives.
• Cross-Functional Collaboration: Work closely with the Legal, Engineering, and Finance teams to ensure billing compliance.
• Reporting: Highlight recovered funds, outstanding disputes, and identify risks for executive leadership.
• Process Documentation: All tasks assigned need to be documented into process notes and flow charts.
• Process Unification: Integration of Peerless Cost Assurance Team into Infobip Billing Data Analysis Team.

Qualifications & Skills

• Experience: 3+ years of experience in Accounting & Finance or Data Analysis, preferably within the Telecommunications industry.
• Technical Proficiency: * Advanced Microsoft Excel skills (Pivot Tables, VLOOKUPs, Power Query) is a minimum requirement. Preferably also has:
  • Strong SQL skills for querying large datasets and performing data reconciliation.
  • Comfortable with MS Power BI
  • Preferably experience with telecom billing systems
• Analytical Mindset: An obsession with accuracy and the ability to spot patterns or anomalies within millions of rows of data.
• Communication: Ability to negotiate firmly but professionally with external vendors and translate technical findings into financial impact for internal stakeholders.
• Education: Bachelor’s degree in finance, Accounting, Data Analytics, or a related field.

Additional Details:

• Work Hours: Starting 5:30 PM

Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. 
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.