Billing Coordinator

Billing Coordinator | Remote

Competitive Compensation + Premium Medical, Dental & Vision Coverage

Why you should choose Steno

At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in your benefits – Premium Medical, Dental, & Vision Coverage -, with 100% of premiums covered for some plans - well above industry benchmarks.
• Operates with integrity – We value accuracy and caring for our clients.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support - a team of Billing leaders and professionals who will unlock your greatest potential
• Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset
• Offers Competitive Base Salary + Growth Opportunities - Enjoy competitive pay of $20–$23 per hour, plus opportunities to advance as Steno scales

Why the Billing Team at Steno Is Different

• Manage internal and external communications – serve as a key point of contact for clients, providers, and internal teams, handling requests professionally and with urgency.
• Resolve issues and drive solutions – apply critical thinking and sound judgment to troubleshoot problems, address escalations, and keep work moving forward.
• Execute high-volume operational tasks – process invoices, Provider Delivery Orders (PDOs), expedite requests, and other workflow-driven tasks with speed and accuracy.
• Coordinate cross-functional requests – route inquiries, follow up on outstanding items, and ensure timely resolution across teams.
• Maintain accurate records and documentation – verify details, ensure compliance, and support operational excellence through organized recordkeeping.
• Improve processes and efficiency – identify workflow gaps and recommend improvements to enhance team performance and service delivery

You’ll crush this role if you bring 1+ years of experience in a high-volume, fast-paced environment where strong communication, critical thinking, and attention to detail are essential. You’re confident handling both internal and external communications, including challenging conversations, and aren’t afraid to pick up the phone to resolve issues quickly and professionally. You’re known for balancing speed and accuracy, staying organized under pressure, and managing multiple priorities without missing details. You take ownership of your work, use sound judgment to solve problems proactively, and keep workflows moving by anticipating and resolving issues before they escalate. You pick up new systems quickly and are comfortable working in tools like Google Workspace, Slack, Zendesk, or similar platforms. Court reporting, legal, professional services, or startup experience is a plus. You will be required to work 12:00 PM - 8:30 PM PT, with a mandatory Saturday once a month.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. 
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. 
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.