Billing Associate
Location: McKinney, TX | On-Site
Experience Level: Entry-Level
Job Overview
Looking to kick-start your career with a company where you can learn, grow, and make an impact?
Cytracom is looking for a motivated, detail-oriented Billing Associate who's eager to learn, take on new challenges, and build a strong foundation for their professional career.
This is a great opportunity for someone early in their career who is ready to gain hands-on business experience, develop valuable skills, and grow within an organization that values initiative, accountability, and continuous improvement.
As a Billing Associate, you'll work closely with our Billing Operations team to support daily billing activities, assist our partners, and ensure our processes run smoothly. You'll gain experience working with business systems, financial processes, and cross-functional teams while building skills that can open doors to future opportunities within Cytracom.
You don't need to be a billing expert to succeed here. We're looking for someone who brings a positive attitude, strong work ethic, attention to detail, and a genuine desire to learn. If you're someone who takes initiative, asks questions, and wants to keep growing, we'd love to meet you!
What You'll Do
- Learn and support day-to-day billing operations, including invoicing, credits, refunds, and account updates.
- Assist partners and internal teams by answering billing questions and resolving account-related requests.
- Support accounts receivable activities, including payment follow-ups, invoice tracking, and account updates.
- Process account changes, order requests, and service adjustments while ensuring accuracy.
- Maintain organized and accurate records of billing transactions and account activity.
- Work closely with teammates to troubleshoot issues, learn new processes, and support daily operations.
- Identify opportunities to improve workflows, streamline processes, and make our team more efficient.
- Participate in cross-training opportunities to expand your knowledge of billing operations and the business.
- Take on additional responsibilities as you develop your skills and confidence in the role.
What We're Looking For
We're more interested in your potential, attitude, and willingness to learn than a specific job title or years of experience.
- Eager to Learn: You're curious, ask questions, welcome feedback, and enjoy developing new skills.
- Motivated to Grow: You're looking for more than just a job. You want to build a career, take on new challenges, and earn greater responsibility over time.
- Detail-Oriented: You take pride in getting things right and understand the importance of accuracy.
- Organized & Dependable: You manage your responsibilities, follow through on commitments, and can be counted on by your team.
- Problem Solver: You're willing to roll up your sleeves, figure things out, and look for ways to make processes better.
- Strong Communicator: You're comfortable asking questions, sharing updates, and working collaboratively with others.
- Adaptable & Positive: You're open to change, willing to learn new systems, and bring a team-first attitude.
No previous billing experience required! Experience in customer service, administrative support, retail, hospitality, or another detail-oriented role can be a great foundation for success.
Why Cytracom?
At Cytracom, we believe great careers start with great opportunities. We're looking for people who are excited to learn, take ownership of their work, and grow alongside our business.
As part of our team, you'll have the opportunity to:
- Build Your Career: Gain hands-on experience and develop skills that can support future career opportunities within Cytracom.
- Learn From Experienced Teammates: Work alongside knowledgeable professionals who can help you build confidence and expertise.
- Make an Impact: Contribute to meaningful work that supports our partners and the success of our business.
- Expand Your Skills: Gain exposure to billing operations, business processes, technology platforms, and cross-functional collaboration.
- Grow With Us: Take on new challenges and responsibilities as you demonstrate your capabilities and continue developing professionally.
If you're ready to work hard, learn something new every day, and take the first step toward building a rewarding career, we encourage you to apply!
Work Location: In person — McKinney, TX
- Medical, dental, and vision insurance is available
- 401K
- Disability and Life insurance
- Paid vacations and holidays
- Flexible PTO policy
- Casual, laid-back work environment
- Free refreshments
- Standing desks
Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.
Skills Required
- Eagerness to learn and develop new skills
- Motivation to grow professionally and take on additional responsibilities
- Strong attention to detail and accuracy
- Organized and dependable work habits
- Problem-solving ability and willingness to improve processes
- Strong communication and collaboration skills
- Adaptability and positive team-first attitude
- No previous billing experience required
What We Do
CYTRACOM makes business connectivity and network security simple for MSPs across North America. With a reliable platform built on flexible, cloud-based technology, CYTRACOM delivers fully managed, enterprise-grade voice, network, and security solutions. The company is committed to a 100% channel-focused go-to-market model. As the move to the cloud continues, Cytracom enables partners to expand their portfolios and ultimately extend their reach and revenue with end-to-end managed services. Unparalleled tools, support, and training gives partners an advantage over the competition, reinforcing Cytracom's commitment to their success and confidence in its solution.
