Love keeping the wheels turning behind the scenes — juggling customer calls, careful admin, and the occasional billing puzzle? We're hiring a Billing & Reconciliation Associate to be the calm, organised voice our customers count on.
ABOUT THE ROLEJoin the Group Support Services team of a growing, Australia-headquartered technology company that provides positioning and automation solutions to industrial and technical markets worldwide. You'll be a key point of contact for subscription and billing questions, and you'll also own the reconciliation work behind the scenes — tracking down discrepancies between systems, figuring out why they happened, and following them through to resolution. We're looking for someone who brings both: genuine customer service strength and real, hands-on reconciliation experience. Full training is provided on our specific systems (Zuora, Dynamics 365, and similar platforms) — what matters most is that you've done this kind of reconciliation work before.
WHAT YOU’LL DOBe the go-to contact for internal and external customers by phone and email, answering subscription and billing questions clearly and promptly
Scan, review, and log incoming subscription invoices, keeping records accurate and up to date
Support the subscription lifecycle — new sign-ups, renewals, amendments, and cancellations
Help reconcile subscription and billing data across systems, including journal entries and clearing-account reversals
Follow up on overdue invoices with a service-first, relationship-conscious approach
Flag renewal milestones and billing issues to the right team member before they become problems
Contribute ideas to improve processes as you learn the role
Proven, hands-on experience reconciling data between systems — you know how to spot a discrepancy, dig into why it happened, and see it through to resolution
Strong customer service skills — clear, empathetic communication by phone and email
Solid bookkeeping fundamentals
Excellent Excel skills — many processes are still done manually
Sharp problem-solving skills and the ability to pick up new systems and product knowledge quickly
Strong prioritisation and time-management skills when juggling multiple requests
Exposure to ERP or billing/subscription-management platforms — not required, full training provided
Experience in Dynamics 365
Full training on all systems and processes
A clear growth path — start customer-service-led, build into billing and reconciliation ownership over time
Join a genuinely global, growth-stage technology company
A supportive team culture built around learning from mistakes and proactive improvement
If you take pride in getting the details right and making customers feel heard, we'd love to hear from you. Our process is simple: two interview rounds — the first online, the second face-to-face. Apply now.
Skills Required
- Hands-on experience reconciling data between systems
- Strong customer service and communication skills by phone and email
- Solid bookkeeping fundamentals
- Excellent Microsoft Excel skills
- Strong problem-solving skills
- Ability to learn new systems and product knowledge quickly
- Strong prioritization and time-management skills
- Exposure to ERP or billing/subscription-management platforms
- Experience with Dynamics 365
What We Do
Satellite Office is a premium offshoring and staff-outsourcing provider that helps businesses build dedicated, high-performing teams in the Philippines. It recruits and supports talent across customer service, sales, IT and software development, finance, marketing, creative design, and back-office operations. Its end-to-end services include recruitment, onboarding, HR, payroll, technology infrastructure, facilities, and ongoing account management for international clients from offices in Australia, the United States, and the Philippines.
