About Legent Health
At Legent Health, our mission is simple yet profound: “To provide first-class health care that puts YOU first.”
Our vision reflects our commitment to excellence: “Through robust physician partnerships, become a nationwide leader in compassionate, quality healthcare focused on the patient and available to everyone.”
Our values, also known as our brand pillars, define how we stay true to our identity in the healthcare industry and the communities we serve. These values are central to everything we do:
- Respect: We honor the time and trust of both patients and physicians by delivering organized, efficient services that ensure a seamless healthcare experience.
- Service: We are committed to highly personalized care for patients, their families, and the physicians who serve them, driving optimal outcomes for all.
- Leadership: We strive to be a trusted leader through innovation, clear communication, and unwavering dedication to excellence across our employees and partners.
Joining Legent Health means being part of a team that lives these principles every day, as we build a future focused on compassionate, quality care.
About the Role
We are seeking an experienced Billing and Payment Resolution Specialist to join our revenue cycle team supporting surgical hospital and ambulatory surgery center (ASC) operations. This critical role involves overseeing billing charges, ensuring seamless claims transmission to clearinghouses and payors, performing accurate payment posting, and resolving payment discrepancies. The successful candidate will collaborate with our early out program leader to ensure optimal revenue cycle operations. The ideal candidate will possess advanced proficiency in CPSI/TruBridge, HST Pathways, and professional-level experience with Waystar revenue cycle management systems.
POSITION’S ESSENTIAL RESPONSIBILITIES:
- Review and validate billing charges for accuracy, completeness, and compliance with coding guidelines and payer requirements
- Ensure timely and accurate charge capture for all surgical procedures and related services
- Monitor charge lag reports and collaborate with clinical staff to resolve missing or incomplete charges
- Notify early out program leader of charge description master (CDM) updates and pricing discrepancies
- Perform daily charge reconciliation and exception reporting
- Submit claims electronically through clearinghouses to various payors (commercial, Medicare, Medicaid)
- Monitor claims transmission reports and resolve transmission errors
- Track claim status from submission through adjudication
- Manage claim edits, rejections, and clearinghouse error resolution
- Maintain clean claim rates above 98% through systematic pre-submission validation
- Post payments accurately from electronic remittance advice (ERA) and paper EOBs
- Reconcile daily cash receipts and identify payment variances
- Process contractual adjustments, write-offs, and refunds according to established procedures
- Maintain payment posting accuracy above 99%
- Generate and analyze payment reports for management review
- Handle claim rejections and edits at the clearinghouse level before transmission to payors
- Research and resolve payment discrepancies and short payments for routine claims
- Research and resolve unidentified payments from insurance and patient sources, coordinate with patient access and billing teams to locate appropriate accounts and ensure timely clearing of payment suspense items to support accurate month-end financial reporting
- Process initial claim corrections and resubmissions through clearinghouse systems
- Collaborate with AR specialist for high-level accounts receivable issues requiring advanced resolution
- Communicate with insurance companies for basic claim status inquiries and routine payment issues
- Maintain detailed documentation of all front-end resolution activities
- Escalate complex denial patterns and unresolved payment issues to AR specialist
- Track and report rejection trends and initial resolution rates
POSITION REQUIREMENTS:
- Strong analytical and problem-solving abilities
- Excellent attention to detail and accuracy
- Effective written and verbal communication skills
- Ability to work independently and manage multiple priorities
- Customer service orientation for patient and payer interactions
- Understanding of healthcare reimbursement methodologies
- Knowledge of regulatory requirements affecting billing operations
EDUCATION AND EXPERIENCE REQUIREMENTS:
- High school diploma or GED required; Associate's degree in Health Information Management, Healthcare Administration, or related field preferred
- Current certification required: CPB (Certified Professional Biller) from AAPC or CRCR (Certified Revenue Cycle Representative) from HFMA
- CPC (Certified Professional Coder) certification preferred
- Minimum 3-5 years of healthcare billing experience with surgical hospital and/or ASC environments
- Demonstrated professional-level experience with Waystar revenue cycle management platform
- Knowledge of CPSI/TruBridge systems preferred
- Experience with HST Pathways ASC software preferred
- Proven experience in denial management and payment resolution
- Experience with multiple payer types including commercial, Medicare, and Medicaid
- Advanced proficiency in healthcare revenue cycle management systems
- Strong knowledge of medical coding (CPT, ICD-10, HCPCS)
Why Join Legent Health?
Legent Health fosters an environment where team members are empowered to deliver exceptional care while growing professionally within a supportive, values-driven culture.
We Offer:
- Competitive salary and performance incentives
- Comprehensive benefits package
- Paid time off and wellness programs
- Career development and training opportunities
Equal Employment Opportunity (EEO) Statement
Legent Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
I-9 and E-Verify Compliance:
Employment eligibility will be verified through the U.S. Department of Homeland Security’s E-Verify system. All applicants must provide valid documentation to establish identity and authorization to work in the United States, as required by federal law.
Skills Required
- High school diploma or GED required
- Associate's degree in Health Information Management preferred
- Current CPB or CRCR certification required
- Minimum 3-5 years of healthcare billing experience
- Experience with multiple payer types including commercial, Medicare, and Medicaid
What We Do
Legent Health is a progressive healthcare system that champions patient-centric, best-in-class care. Through a partnership model with physicians, we empower our teams to deliver high-quality, personalized healthcare in orthopedics, spine care, pain management, and ear, nose, and throat. We leverage our deep expertise in managing hospitals and ambulatory surgical centers to deliver exceptional outcomes. Our goal and commitment to our communities is to redefine the patient experience and improve healthcare delivery. We partner with physicians to create state-of-the-art facilities that blend advanced technology and innovative procedures. We stand by not only being able to meet but to exceed the expectations of our patients, families, and communities we serve. We are proud to provide a seamless care experience that prioritizes patient comfort and safety. We take pride in our team of highly skilled and dedicated healthcare professionals who work tirelessly to provide tailored care. Committed to continuous improvement, we embrace advancements in medical care to deliver cutting-edge treatment options. Our facilities are located across Texas and Florida, and we are continuously expanding. Each facility is designed to promote healing and comfort, with an emphasis on quality and efficiency. With a strong commitment to community health, we strive to make a significant contribution to the well-being of the communities we serve. At Legent Health, we believe that patient satisfaction goes beyond medical care. Our team is committed to creating a warm and welcoming environment that makes each patient feel valued and cared for. We believe in treating each patient as a unique individual with specific healthcare needs. We’re dedicated to continuing to transform the healthcare landscape by delivering personalized, high-quality care to each patient. Your health, our priority.
