Billing Analyst

At RingLeader, Inc., we know that the key to growth is in a high-performing sales team. That’s why we’re seeking a qualified Billing Analyst to work within support and development team. The Billing Analyst manages and co-ordinates the OSS/BSS platforms within RingLeader. Including managing the environment deployment. Engaging with relevant stake holders to ensure smooth deployment of the platforms. Coordinate the engagement with 3rd party providers for cloud hosting. Managing Product Creation – Subscription and Customer environments within the OSS/BSS platform.

Responsibilities & Key Performance Areas:

· OSS/BSS Systems Implementation and administration

· Assisting with onboarding of new Customers

· Assisting with Product Development

· Project Management

· Management, implementation and maintaining Portaone (Products, Subscriptions, Discount plans, Customers, etc.)

· Renewal of production licenses / Arranging PO’s, payments.

· Monthly billing assistance

· Month end ad hoc finances (Approving invoices / reconciliation)

· Monthly revenue / voice minutes reporting

· Assisting with Legal documents and Marketing briefs

· Training staff and clients on Portaone.

· Documenting Training Material

· Assist in the creation of Turnkey Portaone Reseller environments.

· Dealing with escalations from VoIP team, NOC, and Management.

· Business Requirement Requests (Documenting and Specifications)

Qualifications Required:

·    +3 years telecom experience or related field.

·    Supplier and Customer management orientated.

·    Must be able to manage product implementation on the OSS/BSS platform.

·    Telephony, PABX, contact center understanding

 Skills Required:

·    Able to develop and maintain strong relationships with management and stakeholders.

·    Must have an ability to understand management/stakeholders’ needs relative to the Company’s targets and limitations.

·    Demonstrate an understanding of company policies and procedures.

·    Ability to analyze and solve problems.

·    Ability to maintain automated and manual record keeping systems and processes.

·    Must be highly organized and detail oriented.

·    Compiling and updating SOP’s

·    Managing and monitoring all installed systems and infrastructure.

·    Installing, configuring, testing, and maintaining operating systems, application software and system management tools a plus

·    Investigate and problem solving.

·    Ability to meet deadlines.

·    Operational analyzing and decision-making techniques for resource allocation and organizational effectiveness.

·    Must be able to manage multiple projects.

Computer Literacy:

·    Microsoft Office

·    Knowledge of VOIP Networks, OSS/BSS, payment gateways a plus

• Health insurance
  
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Tuition reimbursement
• Flexible Work Environment