Job Summary
The Billing Analyst supports the financial operations of the SkyTouch Hotel OS platform by executing daily billing activities and ensuring accurate revenue reporting. This role processes payments, reconciles billing entries, and resolves discrepancies across multiple systems. The analyst collaborates with IT, Customer Service, and Marketing to maintain billing accuracy and compliance. Ideal for a self-motivated individual with strong analytical skills, this role contributes to process improvement and operational efficiency.
ResponsibilitiesExecute daily billing tasks for choiceADVANTAGE and SkyTouch Hotel OS customers
Research and resolve billing discrepancies and disputes in a timely manner
Set up and validate contractual fees and special billing requests per corporate workflow
Reconcile monthly billing entries prior to billing runs and ensure accuracy
Process payments and adjustments in accordance with SOX compliance standards
Collect, manipulate, and analyze billing data to produce reports and dashboards
Perform root cause and ad hoc data analyses to support process improvements
Respond to customer inquiries via billing hotline and email, ensuring high-quality service
Build and maintain effective relationships with internal and external stakeholders
3–5 years of experience in corporate billing and receivables, including customer service
Experience working with operational billing systems and functions
Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, nested formulas)
Proficient in Microsoft Outlook and Word
Experience with CRM and billing platforms preferred
Strong analytical and critical thinking skills
Excellent organizational and time management abilities
Effective written and verbal communication
High attention to detail and accuracy
Ability to work independently and adapt to a fast-paced environment
Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent combination of education and work experience
$56,000 – $65,000 annually The pay range listed is what Choice Hotels reasonably expects to pay. Actual compensation may vary based on factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
#LI-Onsite
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice’s Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice’s Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
Top Skills
What We Do
Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. On August 11, 2022, Choice acquired Radisson Hotels Americas, adding nine brands and approximately 67,000 rooms to its portfolio in the United States, Canada, Latin America, and the Caribbean. With 22 brands, Choice Hotels has more than 7,500 hotels and nearly 650,000 rooms in 46 countries and territories as of August 11, 2022. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and St. Louis Park (MN), and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success
