The Billing Analyst is responsible for managing and executing timely, accurate billing in accordance with company policies and customer contracts. This role serves as the primary point of contact for billing inquiries and will play a key role in reducing backlog, improving process efficiency, and ensuring the integrity of billing operations. The ideal candidate brings strong operational focus, attention to detail, and comfort navigating complex systems and billing models—including SaaS, transactional, time & materials (T&M), and tiered revenue.
This position requires close collaboration with Finance, Sales, Customer Success, IT, and Legal, and offers hands-on exposure to enterprise billing systems such as BillingPlatform and Intacct.
What You'll Do:- Own end-to-end billing operations, ensuring accuracy and timeliness of monthly invoices across multiple billing models.
- Manage and respond to billing inquiries via the shared inbox, reducing response time and backlog.
- Research and resolve complex billing discrepancies by reconciling customer data, contracts, and internal records.
- Process contract-driven changes such as adjustments, credits, rebills, and cancellations.
- Review contracts and order forms to translate terms into appropriate billing actions.
- Collaborate cross-functionally to support the onboarding and billing of new customer agreements.
- Monitor and maintain data integrity within billing systems; escalate systemic issues as needed.
- Identify and implement opportunities for process automation and workflow optimization.
- Document billing processes, SOPs, and changes to maintain accurate operational guides.
- Support financial reporting, monthly close, internal audits, and ad hoc data analysis as required.
- Participate in cross-functional meetings to communicate billing trends, risks, and improvement ideas.
- 4–5 years of experience in billing, accounts receivable, revenue operations, or a related operational finance role.
- Demonstrated ability to manage high-volume workloads with speed and accuracy.
- Proficiency with enterprise billing or ERP systems; experience with BillingPlatform and/or Intacct strongly preferred.
- Advanced Excel skills and strong data reconciliation capabilities.
- Strong attention to detail, with a track record of identifying and resolving discrepancies.
- Proven ability to read and operationalize contract terms with minimal oversight.
- Clear, professional communication skills and comfort working cross-functionally.
- Process-oriented mindset and ability to document workflows effectively.
The expected base salary range for this position is $63,000 - $72,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
- Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
- Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Top Skills
What We Do
Billtrust makes it easier for B2B companies to get paid. We’ve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40+ industries and we lead with double digit market share in many of the industries we serve.
We provide automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery, secure multi-channel payment enablement and intelligent matching and payment posting.
Our unparalleled expertise in AR informs everything that we do. No one is better positioned to understand and solve for the needs of every individual AR department.
We innovate by pushing automation into new areas like our supplier-driven payments network, automated invoice delivery into AP portals and our automated credit application process.
We drive results by helping our customers increase electronic adoption of invoices and payments and widening technology bottlenecks.
Amazing customer experiences are possible with our connected solutions. We give our customers the power to conduct business unencumbered by manual interactions.
For more information, visit Billtrust at billtrust.com.
