What you'll do
- Complete manual billing administration tasks to ensure revenue is collected in a timely and accurate manner.
- Work with stakeholders to automate processes & drive system improvements in the Billing space.
- Contribute to the continuous improvement of the Xero customer experience, by recommending billing manual administration process enhancements.
- Take ownership for your ongoing professional development, ensuring your knowledge and technical expertise remains relevant so you can continue to optimise the output and quality of your work.
- Demonstrate exceptional attention to detail and maintain work standards in a highly compliant environment.
- Participate as a key member of the broader CX team and contribute to the execution of the overall CX Strategy.
What you'll bring
- A collaborative working style with the ability to work independently
- A strong customer focus and proactive mindset
- Agility to manage multiple priorities and work under pressure
- Excellent written and verbal communication skills
- High standards of accuracy and attention to detail
- Demonstrated experience in efficient problem solving and resolution
- Confident use of IT tools, especially Google Workspace (Google Sheets in particular)
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What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
