Committed to Our Community in the Heart of the Redwoods. Removing Barriers to Healthcare Access
Greenway AdminThe Biller I processes basic claim processing, payment entry, customer service and collections for services provided to patients in all of the ODCHC facilities as per ODCHC policies, coding rules and billing guidelines.Compensation Range:
$25.50-$29.45All new hires will begin at the base wage of this position.
Hmong and Spanish speakers who successfully pass a language exam will receive a minimum additional .75 hourly differential to their wage.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
These essential responsibilities are performed within the context of collaboration and coordination within ODCHC’s Billing Department and across multiple ODCHC departments and clinics.
- Verifies eligibility and benefits and perform claim follow-up.
- Inputs and/or edits patient charges.
- Where appropriate, communicates with third party payers and patients regarding charges or payments, and provides basic customer service.
- Performs claim status checks and basic follow-up processes.
- Enters program, carrier, and patient payments and reconciles to Finance documents.
- Produces daily, weekly or monthly User Audit reports and monitors for accuracy.
- Other duties and responsibilities as designated by supervisor.
- Adherence to ODCHC attendance policy.
QUALIFICATIONS:
The successful candidate will possess experience and skills spanning a variety areas:
- Computer skills, including familiarity with databases, spreadsheets, and word processing software.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to read and comprehend moderately complex instructions, correspondence, and memos.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to communicate effectively both orally and in writing.
- Excellent interpersonal skills. Ability to establish constructive working relationship with all levels of employees in a staff of varied and diverse backgrounds.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Strong multi-tasking skills including ability to organize and prioritize work that involves meeting multiple and sometimes competing deadlines.
- Ability to handle difficult or confrontational situations in a calm, consistent manner and at all times demonstrate professional behavior with patients, colleagues, and management.
- Ability to work in a strong, cohesive TEAM environment.
SUPERVISORY RESPONSIBILITIES: None.
SUPERVISION AND SUPPORT: Biller I is supervised by the Billing Manager.
PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.
- Ability to communicate via telephone, video, and/or in-person.
- Vision adequate to read documents, computer screens, forms.
- Ability to remain stationary for extended periods of time.
- Ability to lift, carry, or otherwise move up to 25 pounds.
- Ability to use keyboard and view computer screens for extended periods of time.
- Ability to travel locally and long-distance.
- Ability to move around offices and clinics as needed.
Skills Required
- Computer skills, including familiarity with databases, spreadsheets, and word processing software
- Ability to perform basic arithmetic using whole numbers, common fractions, and decimals
- Ability to read and comprehend moderately complex instructions, correspondence, and memos
- Ability to apply common-sense understanding to written, oral, or diagrammed instructions
- Ability to present information effectively to customers, clients, and employees
- Effective oral and written communication skills
- Excellent interpersonal skills and ability to build constructive working relationships
- Ability to handle problems involving several concrete variables in standardized situations
- Strong multitasking, organization, and prioritization skills
- Ability to handle difficult or confrontational situations calmly and professionally
- Ability to work effectively in a team environment
- Ability to communicate by telephone, video, and in person
- Vision adequate to read documents, computer screens, and forms
- Ability to remain stationary for extended periods
- Ability to lift, carry, or otherwise move up to 25 pounds
- Ability to use a keyboard and view computer screens for extended periods
- Ability to travel locally and long-distance
- Ability to move around offices and clinics as needed
What We Do
Open Door Community Health Centers is an independent nonprofit Federally Qualified Health Center serving rural and underserved Northern California communities. Founded to address inadequate access to quality care, it delivers coordinated, patient-centered medical, dental, and behavioral-health services, supported by care teams and access assistance. Its mission promotes social justice and human dignity while improving the health and well-being of patients, staff, and community.
