Bill Processing (BP) and Workflow Specialist
Responsibilities & Assigned Functions
Reporting to a Supervisor in Medical Services Bill Processing, the Bill Processing (BP) and Workflow Specialist is responsible and accountable for ensuring that medical documents are researched and processed within multiple applications. Timely and accurate processing is vital to ensuring that medical bills are routed to so they can be processed within regulatory time limits. This position also includes processing a limited number of medical bills for payment, providing the opportunity for career progression.
Schedule: Monday to Friday 8AM- 5PM (Flexible with hybrid potential once fully trained)
Salary: $41,529 - $48,000 (Compensation is commensurate with experience and credentials)
To accomplish this, the BP and Workflow Specialist will:
- Demonstrate a strong understanding of the workflow(s) of processing documents for both lines of business.
- Review and research documents in multiple systems.
- Update information in systems to ensure medical bills are routed for bill processing.
- Prioritize and balance daily workload.
- Accurately audit and process medical bills within statutory time limits, by following medical coding guidelines and department policies and procedures.
Position Requirements (Education, Experience, Skills, and Traits)
- Team player with demonstrated ability to work in a highly collaborative environment
- Good organizational and time-management skills
- Analytical Skills
- Decision-making, problem solving and multi-tasking capabilities
- Strong verbal and written communication skills
- Detail-oriented and demonstrates accuracy
- Demonstrates reliability and conforms to the company’s attendance policy
- Ability to work in a fast-paced environment and adapt to change
- Adaptable and serves as a role model to others in the acceptance of change
- Strong computer skills and ability to work in multiple systems
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
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What We Do
NJM is among the Mid-Atlantic's leading property and casualty insurers. Founded in 1913, NJM's mission is to provide value-based insurance solutions to its policyholders with the highest levels of service, integrity, and financial stewardship. The Company operates in a mutual fashion for the exclusive benefit of its policyholders. Headquartered in West Trenton, NJ, with offices in Hammonton and Parsippany, NJM employs nearly 2,500 workers.
- 2019-2023 Forbes Best In-state Employer (Ranked #11 out of 89 NJ employers in 2023)
- 2018, 2019, 2020, 2021, certified by J.D. Power for providing "An Outstanding Auto Claims Experience" for personal lines customers*
- 2018, 2019, & 2020 Clearsurance Customers’ Choice Top Ranked Insurance Companies
- 2021 American Heart Association Gold Level Workplace Health Achievement
- 2020 American Heart Association Silver Level Workplace Health Achievement
- 2019 Forbes Best Mid-size Employers in the country
*J.D. Power Auto Claims Certification Program℠ recognition is based on successful completion of an audit, exceeding a customer experience benchmark through a survey of recent claims servicing interactions, and a Financial Strength rating. For more information, visit jdpower.com.
