Bilingual Technical Support Analyst (English/French)

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Silverware POS, part of the Fullsteam organization, is looking for a Bilingual Technical Support Analyst to join the team.

Trusted by the most notable brands around the globe, Silverware, is a leading developer of advanced technologies for the Hospitality Industry. Silverware’s solutions are designed and delivered specifically for organizations who are fanatical about thrilling their guests. Silverware’s obsession is to drive efficiency and improve the profitability of its clients by relentlessly delivering the most innovative solutions in the market. Silverware strives to enhance every aspect of the guest experience, from when the first customer walks in, until the last one walks out. Silverware brings more to the table.
 

We offer a dynamic, fun environment, with many opportunities for growth, working alongside brilliant and friendly people. Silverware offers the opportunity to work remotely in a collaborative environment.

Primary Responsibilities:

• Provide technical support to customers in English and French through various channels such as phone and email.

• Support custom applications; training will be provided.

• Document and track customer inquiries and issues in our ticketing system.

• Collaborate with the Technical Support Team to escalate and resolve complex technical problems.

• Ensure high level of customer satisfaction through excellent communication and problem-solving skills.

Skills & Competencies:

• Strong knowledge of hardware, software, networking, and computer systems.

• Ability to work effectively in a team and handle multiple tasks simultaneously. 

• Bilingual proficiency in both English and French is essential.

• Prior technical support is preferred.

• Hospitality experience is beneficial.

Minimum Qualifications:

• Must have Windows 7, 8, 10, and 11 troubleshooting experience.

• Fluent in English and French.

• Networking Experience/Knowledge.

• Available to work 24/7/365 rotating schedule.

Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
• Medical
• Extended Health and LTD plan
• Dental
• Vision
• RRSP (with employer match)
• Health Spending Account
• Flexible paid time off

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.