Job Title:
Bilingual - Sr. Specialist, Operations ReportingJob Description
The Sr. Specialist, Operations Reporting Is required as an important resource to provide support to operations with reporting related tasks that may enable the operations team to have quick and dynamic visibility of information related to performance. Coaching effectiveness and ops awareness of performance trends will contribute to increase possibilities to exceed client performance expectations and as such earn monthly performance bonuses as stablished in the contract.Essential Functions/Core Responsibilities- The main reporting needs covered by this role will include: • Scorecard creation. However unable to keep data consistently updated for the daily, weekly and monthly basis.
- Daily download of data from client reporting dashboards to create:
CSAT Reports
Transfers reports
Open Calls report
- Agent’s variable incentives payout based on monthly structure plan
- Excel proficiency is a must. (Formulas, Macros, Graphics, Sharepoint Knowledge, dashboard)
- Able to work under pressure on an a fast pace environment.
- Bachelor's Degree in related field and 1 year relevant experience preferer
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables.
- Proficient in Microsoft Office, advance Excel, knowledge in Access, Power BI or database tools.
- Self-starter, sense of urgency, and works well under pressure, ability to work in a high-velocity environment.
- Strong attention to detail
- Ability to foster a sense of professionalism and relationship building for self and team.
- At least 6 months tenure in Concentrix and your current Role.
- No disciplinary actions (DA) issued in the past 6 months.
- 3 Estart Points of Less (Or perfect attendance in the past 3 months)
- Meeting KPIs for the past 3 months
- Advanced English Level is a Must C1.
- Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred.
- Experience related to the role.
- Effective communication skills, both written and verbal.
- Proficient in Microsoft Office
- Ability to multi-task and meet timelines on deliverable
Please attach your CV updated when you apply on WD
Location:
COL Bogata - Plaza TitanLanguage Requirements:
Time Type:
Full timeSkills Required
- At least six months of tenure with Concentrix and in the current role
- No disciplinary actions during the past six months
- Three or fewer Estart points, or perfect attendance during the past three months
- Meeting KPIs for the past three months
- Advanced English proficiency at C1 level
- Bilingual communication ability
- Bachelor's degree in a related field
- Less than one year of relevant experience or relevant role experience
- Advanced Microsoft Excel proficiency, including formulas, macros, graphics, SharePoint, and dashboards
- Knowledge of Microsoft Access, Power BI, or database tools
- Strong written and verbal communication skills
- Ability to multitask, prioritize, lead workflow, and meet delivery timelines
- Strong attention to detail and ability to work under pressure
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
