Bilingual (Spanish/English) Implementation Specialist (SaaS), EMEA

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Keeper is hiring a motivated and passionate Bilingual (Spanish/English) Implementation Specialist to join an expanding team within our B2B Support, EMEA division. Qualified candidates must permanently reside in Ireland. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the Cork, Ireland area!

Keeper’s cybersecurity software is trusted by millions of users and thousands of organizations, globally. Join one of the fastest-growing cybersecurity companies and be responsible for setting our customers up for success!

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our next-generation privileged access management solution deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organisations, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

Job Summary

As an Implementation Specialist at Keeper Security, your role will be pivotal in guaranteeing the successful onboarding and adoption of our products by our clients. You will engage in close collaboration with our clients and work closely with our Implementation Manager to comprehend their unique requirements, subsequently configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.

Responsibilities

  • Business Customer Onboarding: Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers. This includes mastery level understanding of our complex line of technical SaaS products.
  • Customization: Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience.
  • Technical Support: Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise. Furthermore, proactively recognize and rectify project-related risks and issues, promptly escalating them to engineering only when required.
  • Documentation: Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation.
  • Feedback and Improvement: Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions.
  • Project Management: Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns.

Requirements

  • Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience
  • Minimum of 2+ years progressive experience in SaaS support and/or implementation
  • Salesforce experience
  • Experience with Google docs and MS-office tools
  • Experience in SaaS deployment with security software experience preferred
  • Proficiency in leading external client engagements
  • Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team, across global regions and time zones
  • Bilingual fluency, ability to write, read, and speak both English and Spanish

Preferred Qualifications:

  • Experience with project management tools such as Monday.com

Benefits

  • Onsite lunches
  • Private healthcare (no wait period)
  • Pension contribution (no wait period)
  • Sick Pay
  • Bike-to-Work Scheme (if local)
  • Above Market annual Bonuses

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages

An Insider's view of Keeper Security, Inc.

What's something quirky about your company?

We've got some really great personalities in the office, nicknames, inside jokes, etc. Everyone's a big family and we care about each other. I think the quirkiest part about Keeper has to be the people. You're not going to find people like Noah with his dad jokes, Geary the Navy Seal, or Giles doing spot on impressions of everyone just anywhere!

Anne

Senior Inside Sales Representative

What projects are you most excited about?

As far as the most rewarding aspect of my work... that would be seeing the immediate result of what we do, such as seeing the new features we build getting great user reception or watching revenues tick up.

Ibrahim

Software Engineering Team Lead

What makes someone successful on your team?

We’re fortunate to have very special people working at Keeper. They make a sensational product, give our customers awesome support, and have an amazing sense of respect. People who strive for perfection and want to make tomorrow better than today will do very well here. That’s what makes Keeper the best!

Darren

CEO & Co-founder

How do you empower your team to be more creative?

I strive to provide transparency to my team on expectations and how they're performing. As long as they're meeting expectations I encourage them to get creative - there is no perfect process and the best innovation comes from trial and error! With a company growing as quickly as Keeper, there's limitless opportunity to grow and develop new skills.

Connor

Business Sales Development Manager

What projects are you most excited about?

I love the ownership I have to manage marketing campaigns that drive measurable results and grow our business. I see my work in the finished product. Also, there isn’t any red tape here, and we’re encouraged to improve all aspects of the customer journey. I feel awesome about the positive impact our products have which keep our customers safe.

Dan

Director, Digital Marketing

What are Keeper Security, Inc. Perks + Benefits

Keeper Security, Inc. Benefits Overview

Keeper offers a respected work-life balance and a career you can sink your teeth into. You'll work alongside people with a positive attitude who are empowered to make a difference and collaborate with the smartest people on the planet.

Benefits and job perks make a huge difference. At Keeper, we believe benefits are a meaningful piece of the total value proposition and part of what makes Keeper great!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
Remote work program
Most roles at Keeper are eligible for 100% remote work with optional in-office collaboration for those who miss the in-person dynamic (and are located nearby any of our 4 global office locations.)
Diversity
Diversity manifesto
Hiring practices that promote diversity
Diversity recruitment program
We are a global team that is passionate about innovation, creativity and boldness. We hire diverse, talented, growth-minded individuals who are coachable, intuitive, persistent and team driven.
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Keeper offers every full-time employee $50,000 of free group-term life insurance for the duration of their employment.
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Keeper offers up to 12 weeks of unpaid leave per year for any employee eligible under the Family Medical Leave Act.
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Lunch and learns
Keeper offers numerous lunch and learn opportunities for all segments of our business from Sales, to Marketing, to Management training and beyond.
Promote from within
Customized development tracks
Virtual coaching services

Additional Perks + Benefits

Show Stoppers - A respected work-life balance • A career you can sink your teeth into • Work alongside people with a positive attitude who are empowered to make a difference • Collaborate with the smartest people on the planet • Help dominate the cybersecurity industry which is at the center of attention around the globe.

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