Description
About us:
People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.
What do we need?
We are looking for a bilingual, Spanish speaking, customer-service-focused individual for our Shelter Support Specialist role. The primary function of this position is to guarantee unsurpassed customer service to People Serving People’s guests by performing and providing quality control for all Front Desk activities, and ensuring the effectiveness of a 24/7/365 operation at the heart of People Serving People’s emergency shelter. We are looking for a sharp, resourceful, and adaptable thinker who embraces feedback and brings a collaborative mindset to the team.
*Official Internal Title for Bilingual Shelter Support Specialist is Guest Services Associate.
Responsibilities for Guest Services Associate:
- Contribute to warm and friendly environment by greeting and providing great hospitality to guests
- Process guest intake, voucher renewals, and audit report paperwork
- Respond to guests’ request for information and necessities
- Answers telephone and relays messages for guests
- Understand and follow all front desk policies and procedures in order to provide excellent guest service
- Performs stocking and cleaning responsibilities as needed for shift
Pay and Benefits for Guest Services Associate:
- $25.00 hourly
- 9:00am - 5:00pm
- 401(k) with employer contribution at 6 months.
- Reduced cost parking or metro pass.
- Financial wellness benefit.
- The chance to make a real difference in the community.
Requirements:
- Associates Degree in Human Services or related field; or 1 year of direct experience
- CPR/First Aid/AED Certification or ability to obtain within 6months of hire
- Strong computer skills and Microsoft Office experience
- Strong experience working as a part of a team
- Experience working with people from diverse cultural and socio-economic backgrounds
- Experience working with families or individuals experiencing homelessness preferred
- Knowledge of Hennepin County shelter system preferred
Skills Required
- Bilingual Spanish speaking
- Associate's Degree in Human Services or related field or 1 year of direct experience
- CPR/First Aid/AED Certification or ability to obtain within 6 months
- Strong computer skills and Microsoft Office experience
- Strong experience working as part of a team
- Experience working with people from diverse cultural and socio-economic backgrounds
- Experience working with families or individuals experiencing homelessness
- Knowledge of Hennepin County shelter system
What We Do
People Serving People is Minnesota's largest nonprofit providing comprehensive shelter and support for children and families experiencing homelessness and housing instability. Based in Minneapolis, the organization helps families manage crisis situations and build a strong foundation for their long-term stability. Their mission is to create a community where no family faces homelessness, operating with the vision that every family has what they need.
