Bilingual Receptionist

Canadian Bank Note Company (CBN) is a leader and trusted provider of secure document and adjacent enterprise-level system solutions across the following domains: border security, civil identity, driver licence/identification and vehicle information, excise control, currency, lotteries and charitable gaming.

Our Corporate Philosophy and 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at CBN. We seek long-term relationships with our employees and offer a competitive compensation package that includes health, medical and life insurance benefits and a defined contribution pension plan with company matching.

Internal Job Title: Bilingual Receptionist

Job Type: Permanent, Full-Time

Job Location: 18 Auriga Drive, Ottawa ON (Primary) / 145 Richmond Road, Ottawa ON (Secondary)

Work Model: On-site

Work Hours: M-F: 8 am – 5 pm (60 mins unpaid lunch)

Job Status: Existing Vacancy

Position Summary

As Receptionist you will be primarily based at 18 Auriga Drive but required to provide coverage at our 145 Richmond Road location as needed. You will be the first point of contact for employees, executives, customers and other visitors to CBN. Your responsibilities will encompass a wide range of administrative and customer service tasks aimed at ensuring a smooth and welcoming experience for employees, clients, and guests.

Core Responsibilities

• Front Desk Management
  • Greet visitors, direct them to the appropriate locations, and answer basic inquiries.
  • Issue visitor badges and maintain a visitor log to ensure security protocols are followed.
  • Ensure the reception area is tidy, organized and professional in appearance at all times.
• Communications
  • Handle incoming calls and direct them to the appropriate individual or department, take accurate messages when necessary and relay the information in a timely manner.
  • Provide information about the company and any relevant policies and procedures in a clear and professional manner.
• Administrative Support
  • Perform various clerical duties, including scheduling appointments, managing conference room bookings, and coordinating catering for on-site meetings and events.
  • Manage incoming and outgoing mail and packages, including signing for deliveries and ensuring they reach the correct recipients.
  • Manage inventories of common room consumables (e.g. snacks, coffee pods, etc.).
• Various other duties and responsibilities.

Mandatory Requirements

• Fluency in English and French (speak, read, write)
• Able to obtain (in a timely manner) and maintain Government of Canada Secret (Level II) security clearance

Minimum Qualifications

• College diploma in administration or equivalent additional years of relevant work experience
• 1 year of reception or other administrative support experience
• Proficiency with Microsoft Office 365 (Outlook, Teams, Word, Excel, SharePoint)

• Interpersonal and communication skills
• Organization skills
• Professionalism

Equal Opportunity Statement

Our organization is committed to employment equity and diversity in the workplace. We actively encourage applications from women, Indigenous Peoples, persons with disabilities, members of visible minorities, and LGBTQ2+ individuals.

We are dedicated to removing barriers and fostering an inclusive workplace that reflects society and we are committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the hiring process, please contact us at [email protected] so that appropriate arrangements can be made.

AI Use in Recruitment Statement

As part of our commitment to transparency and fairness in hiring, we disclose that artificial intelligence (AI) tools may be used at certain stages of our recruitment process. These tools assist in tasks such as resume screening, candidate matching, and interview scheduling. All AI-assisted decisions are subject to human oversight to ensure fairness, accuracy, and compliance with applicable laws.

We are committed to the responsible, transparent, and accountable use of AI, in alignment with Ontario’s Responsible Use of Artificial Intelligence Directive and the requirements under the Working for Workers Four Act. This includes taking steps to mitigate bias, protect candidate privacy, and ensure that AI does not unfairly influence hiring outcomes.

If you have questions or concerns about how AI is used in our hiring process, please contact us at [email protected] .