Responsibilities:
- Handle calls from our top Canadian leaders, providing them with specialized and expedited service to assist them in reducing administrative burdens
- Handle inquiries and provide support to our Leaders in all aspects of Life Operations: Life Policies, Commissions, Licensing and PFSL
- Work closely with management identifying opportunities for improvement and making recommendations to improve the Field’s overall experience with the Home Office
- Ensure quality service is being provided which includes resolve inquiries without further need for follow up; should follow up be required, they will maintain ownership of the issue and see it through completion
- Proactive in reviewing our leaders’ statistics and helping them stay focused on company targets
- Responsible to develop and maintain relationships with Top Producer Members
- Prepare and analyze business statistics
- Remain current on the ongoing changes made to all policies and procedures
- Responsible for protecting the company’s authority to do business by complying with legal and ethical standards, policies and procedures
- Miscellaneous duties as may be required
Qualifications:
- University degree or equivalent of knowledge and skills acquired through related work experience in Insurance Industry
- Excellent verbal and written communication skills in English and French
- Ability to adapt to changes in procedures or policies, quickly and efficiently
- Experience in sales or business ownership an asset
- Recognized self-starter with the ability to take initiative and think outside the box
- Act as an Subject Matter Expert in all areas of Life Insurance Operations and PFSL
- Excellent problem solving/analysis skills
- Consistently excel in service expectations
- Ability to prioritize, strong attention to detail and ability to work under pressure
- Ability to adapt to changes in procedures or policies, quickly and efficiently
- Able to perform assigned tasks within the specified time frames and meet quality expectations
- Able to work with various key personnel and management in order to better serve our Top Leaders
- Must be proficient in MS Office (word, PowerPoint, excel)
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Primerica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Primerica and has not been reviewed or approved by Primerica.
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Strong & Reliable Incentives — Pay can scale significantly for individuals who consistently produce, creating meaningful upside versus a fixed-salary model. The commission-based structure is framed as an entrepreneurial opportunity that some people value for flexibility and self-directed earnings potential.
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Healthcare Strength — Medical, dental, and vision coverage are presented as part of the corporate employee package, alongside life and disability insurance. This reads as a conventional, well-rounded baseline for eligible W-2 staff.
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Retirement Support — Retirement plans with an employer match are described for corporate employees. This adds longer-term value beyond cash compensation for roles that qualify.
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What We Do
Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 129,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 40 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI." Primerica’s focus is on serving the needs of middle-income consumers by providing products such as term life insurance, mutual funds, annuities, and more. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com. Headquartered in Duluth, Georgia, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.
