Pager Health℠ redefines how members navigate to care and wellness, validated by clinicians and powered by AI.
We connect people to the right care at the right time, closing care gaps, reducing total cost of care, and improving health outcomes. Trusted by leading healthcare organizations since 2014, we serve 26 million members spanning the US and Latin America, backed by a licensed medical practice in all 50 states. Our unique balance of advanced AI and clinical expertise helps partners optimize medical spend without compromising clinical standards.
Learn more by visiting www.pagerhealth.com.
To be considered for this position, all applicants must submit a resume in English
We are looking for a Per Diem (As Needed) Nurse who can commit to 4-30 hours per week. Candidates must be available for one weekend a month and some holidays. Shifts range from 4 to 12 hours, with scheduling based on business needs. Candidates must also be able to complete a 4 week, full-time (M-F 9am-5pm) onboarding period. If you have a flexible schedule and are comfortable picking up both last-minute shifts and pre-planned hours, this role is a great fit for you!
This person must be based in Puerto Rico, and have an active, unencumbered RN license in Puerto Rico. In addition, licensure in one or more US states is a HUGE plus.
Must be flexible to work a variety of shifts as needed.
The core objective of the Triage RN, Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience.
Responsibilities for the Triage RN, Nurse Navigator:
- Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and/or email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc.
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Qualifications:
- An active unencumbered RN license in Puerto Rico
- Minimum of an Associate's Degree in Nursing (ADN)
- Must be a permanent Resident of Puerto Rico
- Minimum of 2+ years experience as a Registered Nurse (RN) in a clinical/bedside hospital setting is required
- Fully Bilingual in English and Spanish (spoken and written)
- Hands-on RN experience in one or more of the following hospital departments is highly preferred: ER/ED, ICU, Stepdown, Telemetry, Med-Surg, Oncology, and/or Float
- Bilingual and able to communicate in both English and Spanish (speaking, reading and writing)
- Ability to give and receive actionable feedback
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking when presented with new and challenging situations
- Relish solving problems, seeking out answers, and trying new things
- Kind, empathetic and possess a strong social perceptiveness
- Positive, energetic, and fun!
- Outstanding multitasking skills
- Enthusiasm for and adaptability to new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients via a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Eager to challenge the status quo of traditional healthcare
- Detail oriented and an organized self-starter with outstanding interpersonal skills
- Prior call center experience highly preferred
For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $19.00 - $20.00 per hour plus shift differentials. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com or @pagerhealth.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to [email protected].
Pager Health is committed to protecting the privacy and security of your personal information
Skills Required
- Active, unencumbered Registered Nurse license in Puerto Rico
- Associate Degree in Nursing or higher
- Permanent resident of Puerto Rico
- At least 2 years of Registered Nurse experience in a clinical or bedside hospital setting
- Fluency in spoken and written English and Spanish
- Availability for 4–30 hours per week, including one weekend per month and some holidays
- Completion of a four-week full-time Monday–Friday onboarding period
- Ability to work varied shifts, including last-minute and pre-planned shifts
- Experience in ER/ED, ICU, Stepdown, Telemetry, Med-Surg, Oncology, or Float nursing
- Licensure in one or more additional US states
- Prior call center experience
- Strong critical thinking, multitasking, communication, typing, organization, and interpersonal skills
- Ability to assess and communicate with patients through text-based platforms
- Adaptability to new technology and fast-paced environments
Pager Health Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as robust, with a free Cigna high‑deductible plan for employees, employer HSA contributions, and additional options alongside dental, vision, company‑paid life, AD&D, and short‑/long‑term disability. An Employee Assistance Program and optional protections (accident, critical illness, hospital indemnity, pet insurance) add breadth.
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Leave & Time Off Breadth — Time‑off policies are described as expansive, including unlimited PTO, paid holidays, and six dedicated wellness days. Remote‑first flexibility is also highlighted as part of the overall time‑away and recharge proposition.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through mental‑health resources, an EAP, and access to a wellness platform with challenges, coaching, and incentives. Some sources also note fitness or mental‑health app reimbursements that complement core benefits.
Pager Health Insights
What We Do
Pager’s virtual care platform enables healthcare organizations to help their members and patients navigate the entire healthcare journey with a personalized, connected care experience. By bringing together clinical and service teams onto a unified, collaborative communication platform, Pager enables delivery of a complete set of virtual care services including triage, telemedicine, appointment scheduling, prescriptions, labs and care advocacy to help your members make better health and benefits decisions. Pager was founded in 2014 in New York City, and its platform supports over 15 million people across the United States and Latin America. For more information, visit pager.com.
Why Work With Us
Our teams are made up up passionate individuals who care about our mission and enjoy working together! At Pager, you'll have the opportunity to shape and stretch your own career, while making a real impact in today's healthcare landscape!
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