Bilingual Manager, Commercial Servicing and Administration

The core parts of your role would be to:

• Review and approve Subsequent Advances, Operating Line Advances, Partial Discharges, and Undertaking/Holdback releases, and PPSA renewals,
• Support the Senior Manager commercial Servicing with the  Investor Specialized Financing servicing transactions including monthly remittances
• Support the syndication team with partner remittances, partner inquiries and day to day loan servicing
• Ensure monthly follow-up by team members are being completed for Undertaking/Holdbacks (new and old)
• Prioritize and assign tasks to team members appropriately to ensure quality and timely completion of duties
• Maintain excellent customer service levels
• Prepare specific reports which will be relied upon by Senior Management
• Motivate and support the professional growth of the team, including training, creation of development plans, target setting, performance reviews, regular staff one-on-one meetings and team meetings
• Promote team engagement and the Bank’s Core Values
• Participate in management meetings, one-on-one meetings with Senior Management, department meetings, department events and special projects as assigned
• Assist with special projects and department initiatives, including but not limited to support senior management with implementing servicing builds and or new platforms
• Creating complicated excel based spreadsheets
• Reconciliation of accounts
• Communicate and co-operate with external parties (Clients, Lending Partners, Solicitors, Brokers etc.) and internal staff members across all departments to provide optimum service, maintain business relationships and ensure policies, processes and procedures are adhered to;
• Assist the Associate Director, Commercial Servicing from time to time with reporting and implementing procedures within the Credit & Risk Department, to comply with the Company’s lending and regulatory requirements (i.e. Basel II, ICOFR, OSFI, CCPM, User Guides etc.)


Disbursement of Funds
• The incumbent shall ensure that files are compliant prior to the signing of cheques and shall ensure that funds are disbursed accurately.
 
Projects
• The incumbent will support the Associate Director, Commercial Servicing and the Senior Manager Commercial Servicing  with projects and department initiatives, which includes but not limited to Implementation of servicing builds and or platforms while working with internal stakeholders.  

Let's Talk About You!

• Minimum of 5 years’ mortgage experience (preferably with management experience)
• Expert understanding of Commercial and specialized finance, servicing products
• Good understanding of commercial Real Estate, Corporate/Legal documentation (specifically, security documentation) and AML/ATF regulations
• Post-secondary education (diploma/degree) in accounting with good understanding of general ledgers and accounting principles
• Proficient knowledge of MS Office (more importantly, Excel), , Athena and PPLUS
• Ability to build complex excel models
• Leadership skills with the ability to set strong examples for subordinates and the ability to manage and motivate team members
• Expert level analytical and program solving skills
• Strong organizational and time management skills
• Ability to handle multiple competing priorities
• Excellent verbal and written communication skills with the ability to respond in a clear, concise and professional manner
• Understanding of the importance of quality and timely customer service to external clients, solicitors, business partners, and management and staff across the Bank’s departments
• French bilingual (preferably)

Job Complexities / Thinking Challenges:

• The incumbent shall possess strong cognitive skills and professional judgement and should be prepared to manage files of greater complexity at times with the ability to prioritize workflow and allocate resources effectively in a high volume environment with short timelines. Also, the incumbent will need to exercise professional judgement and strong problem solving skills, while following corporate policies and procedures and be able to draw on both real estate knowledge and underwriting principles to mitigate risk.


• The incumbent will also experience the common day-to-day challenges that come with leading and supervising people and have the ability to coach/motivate employees to develop and achieve strategic departmental targets consistently.