Company Description
Join Sutherland – Where Your Career Soars!
Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages
At Sutherland, You’ll:
- Dive into intriguing projects for renowned global brands.
- Grow and sharpen your skills in a vibrant and supportive environment.
- Collaborate with exceptional talents on exciting initiatives.
Job Description
What We Need:
We’re on the lookout for a dynamic Bilingual HR Support Representative proficient in German and English to ensure seamless HR support for our clients.
Your Responsibilities:
- Receive and log HR inquiries promptly via phone and email.
- Resolve queries through efficient ticketing systems.
- Address employee inquiries on policies, benefits, and more.
- Maintain high-quality service levels and adhere to processes.
- Handle sensitive information with integrity and confidentiality.
- Take ownership of query resolution and individual metrics.
Qualifications
Our Must-Haves:
- Excellent proficiency in German (B2 or higher).
- Good command of English (B2 or higher).
- Strong attention to detail and interpersonal skills.
- Excellent decision-making and problem-solving abilities.
- Ability to manage confidential data with strict adherence to privacy standards.
- Agility to adapt in a fast-paced, dynamic environment.
Additional Information
What You’ll Receive:
- Long-term job security with a permanent contract.
- Additional health and life insurance coverage.
- Generous annual leave, including wellness days.
- Food vouchers and paid breaks.
- Competitive salary and clear career progression.
- Flexibility to work remotely.
- World-class on-the-job training.
But Wait, There’s More!
- Fully digital employee services with eSignature.
- Employee assistance program for psychological support.
- Exclusive employee discounts portal.
- Lucrative employee referral program.
- Rewards and recognition for your achievements.
- Relocation package for those moving cities or countries.
- Multisport card coverage.
- In-house learning portals with certification options.
- Engaging office events and wellness initiatives.
- Gift for birth or adoption.
- Corporate social responsibility events and team-building activities.
- Exposure to global business insights and practices.
Ready for the Next Chapter?
If you’re eager to embark on an exciting journey with us, we’re excited to hear from you!
All your information will be kept confidential according to EEO guidelines.
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
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What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
