* Process Digital Banking service message requests within department service level agreement, ensuring Reg. E compliance
* Process incoming emails/mail are processed according to department service level agreement, ensuring Reg E compliance
* Accurately record customer reasons for disputing transactions
* Properly respond to customer inquiries regarding existing disputes
* Research transaction entry modes and additional data
* Meet assigned deadlines and goals
* Properly process Digital Banking service message requests within department service level agreement, ensuring Reg. E compliance
* Regular and predictable attendance and punctuality
* Other duties as assigned
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
* High school diploma or equivalent
* Bilingual (English/Spanish) required
* Working knowledge of Microsoft Office and general office equipment
* Able to communicate in a professional manner verbally and in writing
* Able to work independently to meet deadlines but remain flexible
* Well-organized, with sharp attention to detail
* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
* Strong customer service skills (both internal and external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
Skills Required
- At least 18 years of age
- High school diploma or equivalent
- Bilingual English and Spanish communication skills
- Working knowledge of Microsoft Office and general office equipment
- Professional verbal and written communication skills
- Ability to work independently, meet deadlines, and remain flexible
- Strong organization and attention to detail
- Ability to maintain productivity and focus amid frequent interruptions
- Strong internal and external customer service skills
- Successful completion of a background investigation according to company policy
- Ability to work effectively with coworkers in a team environment
What We Do
First National Bank Texas (FNBT) and First Convenience Bank (FCB), a division of FNBT, remain dedicated to providing customers with quality financial products and services. Our bank was originally founded in 1901 in the Central Texas town of Killeen, only 19 years after the city was established. From our humble beginnings, we have grown to over $4 billion in assets and operate in over 340 locations in Texas, Arizona, Arkansas, and New Mexico. Our bank has grown in many ways over the years, but our focus and commitment remain the same—providing customers with great banking solutions and world-class service. More than a century ago, we began the tradition of being a great community bank focused on the financial success of our customers. Today, more than 3,200 dedicated banking professionals carry on and maintain that established custom. So much has changed since 1901, but our commitment to putting our customers first has not. As we continue to grow and serve customers, we remain committed to providing a combination of modern banking convenience and old-fashioned service.
